Patient Services Associate

Patient Services Associate

Michigan Medicine Operating Room (OR) and Post Anesthesia Care Unit (PACU) employees are committed to contributing to an exceptional experience for each patient and family. Ensuring a patient and family centered experience is a priority in the care of our patients. The individual chosen for this position will be responsible for meeting the highest standards of customer service including exhibiting a professional and positive image when interacting with patients, faculty and staff. This is a clerical position for the Operating/Recovery Rooms Department. The candidate will learn the Operating Room Front Desk at UH.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

Excellent medical, dental and vision coverage effective on your very first day + 2:1 Match on retirement savings

Oversee UH Front Desk Operating Room clerical tasks

Schedule add-on cases in the OR Computer System

Move cases from the Wait/Virtual room if appropriate

Review all surgical cases to ensure they have proper supply and preference lists & coordinate corrections with the RN Leads for each surgical service

Run reports, verify information, investigate anomalies and correct deficiencies

Coordinate updates and print supply requisitions

Professionally and politely Field and route all phone calls

Utilize on-call schedule to call in any needed physicians, nursing staff, etc.

Assist staff and guests with OR-related questions

Assist in billing preparation and other paperwork

Provide clerical support when needed

Adhere to high standards of teamwork by demonstrating adaptability, flexibility and consistently shares information and resources with others

Train new team members

Maintain accurate training documentation and checklists

Consistently remain at the OR Front Desk

Receive and give reliable, detailed report at the start/end of your shift

Other duties as assigned

High School Diploma or equivalent combination of education and experience

Excellent organizational, analytical and communication skills

Good investigative skills and strong attention to detail

Demonstrate effective problem-solving skills

Self-directed and motivated

Prioritizes work and manages time

Demonstrated ability to communicate and collaborate effectively with members of the healthcare team

Ability to sit for long periods of time

Work well with minimal supervision

Excellent attendance record

1 year of customer service experience

Knowledge of hospital and surgical environment

Knowledge of scheduling in MiChart (EPIC)

Bachelor's Degree or comparable combination of experience and education

Part Time, 24hrs/week + Nights, 6pm-6am, Saturday and Sunday

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

The University of Michigan is an equal employment opportunity employer.