Patient Access Liaison - Cardiovascular Medicine - Full Time(40hrs)/days - Detroit

Patient Access Liaison – Cardiovascular Medicine

Location: Detroit, MI Schedule: Full-Time | Day Shift

Position Overview: The Patient Access Liaison plays a critical role in supporting Cardiovascular Medicine by owning and managing provider schedules across all sites of practice. This role is ideal for someone with strong medical scheduling experience who understands how accurate templates and proactive access management directly impact patient care and provider efficiency. You will serve as the centralized scheduling resource for the cardiovascular service line, ensuring consistent, standardized scheduling practices while collaborating closely with Contact Center teams, RPO, clinics, and leadership.

Key Responsibilities:

• Own and manage the master schedule templates for the cardiovascular service line, including all schedule changes
• Act as the primary authority for provider scheduling, ensuring accuracy and consistency across all clinic locations
• Proactively monitor, manage, and report on outpatient clinic availability for all scheduled cardiovascular resources
• Serve as a central point of contact for patient access and scheduling for referring physicians, patients, and internal teams
• Collaborate with Contact Center and RPO teams to support efficient patient scheduling and access
• Ensure standardized scheduling protocols, processes, and procedures are followed across all sites
• Maintain consistent provider templates and master schedules to support operational efficiency and patient access

Education/Experience Required:

• High School or G.E.D. equivalent. Associates degree/ two years or more of college is preferred.
• A minimum of three (3) years of experience in a business office/healthcare environment including experience with scheduling appointments and schedule maintenance.
• Analytical ability required preparing physicians' schedules is preferred.
• Familiarity with computer applications in a PC and patient scheduling environment is required as well as the strong Microsoft office skills.

Required Qualifications:

• Demonstrated experience in medical scheduling (required)
• Experience managing provider templates and clinic schedules across multiple locations preferred
• Strong understanding of patient access workflows in a healthcare or clinical environment
• Excellent attention to detail and ability to manage complex scheduling needs
• Strong communication and collaboration skills

Why Join Us:

• Work alongside a highly specialized Cardiovascular Medicine team
• Play a key role in improving patient access and care delivery
• Be part of a collaborative, fast-paced healthcare environment where your scheduling expertise truly matters

Additional Information:

Organization: Henry Ford Medical Group

Department: Cardiovascular Medicine

Shift: Day Job

Union Code: Not Applicable

Additional Details: This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview: Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Benefits: The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer: Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.