Operations/exceptions Associate (banking)

Operations/Exceptions Associate (Banking)

Pay Rate: $20.88 per hour

Contract: 6 months (opportunity for extension)

Hybrid: 3-4 days in office and 1-2 days remote.

Why you should apply to be an Operations/Exceptions Associate:

• Opportunity to work in a dynamic environment focused on customer service and operational excellence
• Be part of a team that values strong business acumen and agility
• Gain experience with the HOGAN system and enhance your analytical skills

What's a typical day as an Operations/Exceptions Associate? You'll be:

• Processing exceptions and general ledger entries to consumer accounts.
• Performing daily tasks and analysis related to reviewing, processing, decisioning, and qualifying Hogan exception items
• Handling your individual workload and contributing to the completion of daily work for the department
• Communicating effectively and professionally in all interactions, both written and verbal, with staff, management, and customers
• Meeting deadlines, service level agreements, and Key Performance Metrics while following all procedures
• Making recommendations for enhancements or changes to processes and escalating complex issues to senior staff

This job might be an outstanding fit if you:

• Prior experience processing exceptions and general ledger entries to consumer accounts preferred
• HOGAN system (bank platform) preferred
• Possess strong analytical, problem-solving, and communication skills
• Are focused on the customer and have a drive for results
• Have strong business acumen, agility, and excellent prioritization and multitasking skills
• Demonstrate company core values and contribute to team success

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.