Operations Leader

Solutions Leader On Duty

Want to help pets live their best lives? We're proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what's right for pets and people.

Pet First - Protect & Empower. All pets should live their best life. We put the needs of pets and pet parents at the center of everything we do. Foster the Fun - Connect & Bond. Our passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services. Let's Go! Own & Commit. We are stronger as one Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

About Petco: We're proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years - from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops, missing slippers, late night zoomies and everything in between. And we're here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

Position Overview

As a Solutions Leader on Duty, you'll ensure the efficient and effective operations of the Pet Care Center to meet the needs of the guest and their pet/s. You'll work to ensure all partners are providing each guest with the best experience possible by helping them find and purchase animals, supplies and services. You'll work the cash register and ensure that our merchandise is properly stocked and priced, as well as assist in leading aspects of the Pet Care Center's business in accordance with Petco operational standards and safety procedures. You can excel in this role by exhibiting a passion for the welfare, health, and proper care of animals as well as being a positive partner within the whole Pet Care Center team.

Position Responsibilities

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Be a role model within our selling model and support guest interactions as needed.
• Have a strong interest in animal welfare.
• Complete and apply training programs to maintain a high level of expertise of their role.
• Coach partners around guest-centric programs such as nutrition standards, companion animal sales, seasonal promotions, and services to meet and exceed sales targets.
• Process register transactions in a way that creates a great experience for each guest.
• Supports the overall Omni Guest Experience for the Pet Care Center through execution as well as training and coaching partners to include: BOPUS, Loyalty Programs, Ship-from-store, and Endless Aisle.
• Functions as Leader on Duty for supporting for supporting Pet Care Center execution, training, communication and maintenance of company initiatives, pet care, legal compliance, policies, procedures, safety practices, and promotions.
• Supports the ongoing replenishment and brand standards in partnership with the operations team within the Pet Care Center.
• Promote a positive leadership culture of teamwork, inclusion, and collaboration.