Office Support Specialist

Office Support Specialist

The Office Support Specialist is responsible for supporting daily office operations within a Technology Service Provider (TSP) environment. This role provides administrative, organizational, and client-facing support while assisting technical and service teams to ensure efficient workflows, professional communication, and a high level of client satisfaction.

Key Responsibilities:

• Provide general administrative and clerical support across departments
• Serve as a professional first point of contact for clients, vendors, and visitors
• Answer, screen, and route incoming calls and emails
• Assist with scheduling meetings, appointments, and service coordination
• Support service delivery teams with documentation and ticket-related tasks
• Maintain organized records, files, and internal documentation
• Assist with proposal preparation, reports, and client communications
• Manage incoming/outgoing mail, deliveries, and office logistics
• Track and maintain office supplies and operational needs
• Assist with data entry, spreadsheets, and system updates
• Help coordinate internal meetings, events, and team activities
• Support billing, purchasing, or basic accounting functions as needed

Required Qualifications:

• High school diploma or equivalent
• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• Professional demeanor with strong customer service skills
• Proficiency with standard office applications (Word, Excel, Outlook)
• Ability to manage priorities in a fast-paced environment
• Strong attention to detail and accuracy

Preferred Qualifications:

• Prior office, administrative, or coordinator experience
• Experience in an IT, MSP, or technical services environment
• Familiarity with ticketing or PSA systems
• Experience supporting client communications
• Basic understanding of IT terminology and workflows

Key Skills & Attributes:

• Highly organized and dependable
• Strong communication and interpersonal skills
• Ability to work both independently and collaboratively
• Adaptable, flexible, and proactive
• Comfortable working around technical teams and processes

Work Environment:

This position operates primarily in a professional IT services office. The role involves frequent interaction with staff, clients, and vendors and requires the ability to manage multiple tasks simultaneously.