Mortgage Customer Service Representative

Mortgage Customer Service Representative

Worksite Location: 700 Tower Drive, Troy, Michigan, 48098, United States Job Title: Mortgage Customer Service Representative Compensation + English-speaking reps: $17/hour + Bilingual (Spanish-English) reps: $18.50/hour + Contract-to-Hire Schedule + Training (First 30 Days): On-site | 9:30 AM – 6:00 PM + Post-Training Hybrid Schedule: + 10:30 AM – 7:00 PM or 11:30 AM – 8:00 PM + Hybrid eligibility based on performance (adherence, quality, attendance) + No time off allowed during the first 6 weeks Responsibilities + Handle 35–45 inbound calls/day (average call time: 11–14 minutes) + Assist borrowers, insurance agents, and financial institutions with homeowners insurance servicing inquiries + Address payment and coverage questions + Navigate multiple systems to research and document calls + Maintain high standards of accuracy, professionalism, and problem-solving Must-Have Skills + 1+ year recent customer service experience (call center preferred; front desk/admin acceptable) + Basic computer literacy (70%+ on test) + Typing speed: 35+ WPM + Strong verbal and written communication + Reliable internet connection (for remote work) + Reliable transportation Nice-to-Haves + 2+ years call center experience + Background in insurance or mortgage + Experience with companies like Flagstar Bank, UWM, Rocket Mortgage, Teleperformance, Concentrix, Dialog Direct, Macy's, Starbucks, Target, Publix Disqualifiers + No recent relevant experience + No internet connection (unless willing to work fully on-site) + Inability to work in-office + Poor communication skills + Need for time off in first 4 weeks Work Environment + Call center setup with dual monitors, wired headsets, and personal storage + Casual dress code: jeans and shirts (no graphics or rips) + Supportive team structure with supervisors, managers, and a live help hotline + Clean, energetic, and collaborative atmosphere Pay and Benefits The pay range for this position is $17.00 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Troy,MI. Application Deadline This position is anticipated to close on Oct 18, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.