Member Services Representative1

Cloverland Electric Cooperative Member Services Representative

Application Deadline: January 14th

Status: Non-Exempt, Hourly, Non-Union

Job Location: 2916 M-28, Dafter, MI 49724

Position Function/Objective: Under the direction of the Manager of Member Services, a Member Services Representative will work in a fast-paced environment with a high call volume. We are a member owned cooperative and our first objective is to respond to our members inquiries. The primary job duty is providing member services by answering the phone, responding to member emails and inquiries. These services include answering energy use and billing related questions, initiating, monitoring, and closing service orders, processing payments, entering outage tickets, updating account information, activating, and updating memberships. Will promote the cooperative's programs and services while following the Cooperative's bylaws, policies, and authorized practices and rules. Must be able to multi-task with a high degree of accuracy while working productively under deadlines. Confidentiality and attention to detail in performing core and assigned duties and responsibilities is a must. Responsible for building and maintaining respectful, courteous, and professional relationships with co-workers and management.

Principal Duties and Responsibilities:

• Interacts with members and co-workers in person, by telephone, email and other communication platforms by addressing matters promptly, respectfully and professionally.
• Resolves member issues and accurately answers questions about energy use, energy efficiency, bills, electrical service, membership, and cooperative programs and exercises good judgment in determining when a member would be best served by discussing issues with the supervisor or manager.
• Receives, processes and posts payments accurately.
• Activates new memberships