Member Services Representative

Member Services Representative

We are looking for an enthusiastic and detail-oriented Member Services Representative (MSR) to join our team. This position is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and has a strong sense of responsibility. As an MSR, you will assist members with account services, provide support to the loan processing department, and ensure exceptional customer service at every interaction.

Key Responsibilities:

• Open, close, and maintain member accounts, including Individual Retirement Accounts (IRAs).
• Assist members with a variety of financial services and products.
• Handle legal accounts and process wire transfers, stop payments, address changes, and check orders.
• Respond to member inquiries via phone, email, and online platforms.
• Provide administrative and clerical support to the loan department, including preparing loan packages and maintaining filing systems.
• Update interest rate sheets and retrieve necessary documentation as directed.
• Perform other related duties as assigned.

Qualifications Must-Have:

• Strong customer service skills and a welcoming personality
• Ability to communicate clearly and professionally
• Comfortable handling account openings/closures and answering phones
• Positive, proactive attitude—someone who "runs toward the fire"
• Basic computer skills and willingness to learn

Nice-to-Have:

• Banking or credit union experience
• Familiarity with DNA/Fiserv banking software
• Experience with legal accounts (death claims, guardianships, power of attorney)
• Fraud management and debit card setup experience

What We Offer:

• Competitive pay and benefits with minimal out-of-pocket costs
• 13 paid federal holidays
• 401(k) with 2% match plus 10% on money purchase program of salary
• Family-oriented, supportive work environment
• Hands-on training and growth opportunities

Work Environment:

Our culture is collaborative and member-focused. Leaders are proactive and hands-on, ensuring you feel confident and supported in your role. If you have a "you won't outwork me" mindset and love helping people, you'll thrive here.

Ready to make an impact? Apply today and join a team that values service, integrity, and growth!

Job Type & Location:

This is a permanent position based out of Plymouth, MI.

Pay and Benefits:

The pay range for this position is $35360.00 - $37440.00/yr.

Workplace Type:

This is a fully onsite position in Plymouth, MI.

Application Deadline:

This position is anticipated to close on Jan 1, 2026.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.