Member Customer Services Representative

Member Customer Service Representative

Become a part of 365 Live, our 24-hour Call Center. As a Member Service Center Representative at Michigan First Credit Union, you'll be challenged to deliver five-star service while building relationships with our members. We're a family here, so outstanding teamwork is a must. Our number one goal is to make our members feel like they can call us for anything, anytime, and they'll be able to hang up the phone feeling confident and satisfied.

Address: 27000 Evergreen Rd, Lathrup Village, MI 48076

PAY: $18.00/hr

Work Schedule: 5 days per week. 1 weekend day will need to be worked, Saturday or Sunday.

Training: Training – M-F 8 am to 5 pm. 3 months with a 1-hour lunch.

Description:

Charismatic. Friendly. Problem solver. Team player. Does this sound like you? If so, we've got the perfect position for you in our Call Center.

Answer an average of 80-100 calls per day by addressing members' inquiries, solving problems, and providing new product information.

Answer members' telephone calls promptly and in an appropriate manner.

Answer inquiries on banking products, including checking, savings, loans, and lines of credit.

Document all customer inquiries and comments thoroughly and quickly.

Maintain good business relations with members, courteously and promptly resolving member problems or questions, and effectively assisting with member account problems.

Determine members' financial services needs, and recommend services and products that address these needs.

Collect member loan payments.

Handle various accounting transactions.

Skills: Data entry, Customer service, member service, call center.

Additional Skills & Qualifications:

Outgoing, personable candidates. You must truly love people to work here.

Team members to work one of three shifts – we have opportunities around the clock!

Previous retail/customer service experience.

Call Center and/or financial institution experience is a plus.

Strong computer skills. You'll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high-quality experience for our members. They deserve the best!

Education. You'll have to be able to learn our processes, products, and services quickly and thoroughly. That's what we're here for, after all! You'll need a high school diploma/GED. An Associate's degree in business or a related field is a plus!

Experience Level: Entry Level

Job Type & Location: This is a Permanent position based out of Lathrup Village, MI.

Pay and Benefits: The pay range for this position is $33280.00 - $40560.00/yr. Company benefits will be shared upon request.

Workplace Type: This is a fully onsite position in Lathrup Village, MI.

Application Deadline: This position is anticipated to close on Mar 2, 2026.