Member Customer Services Representative

Member Service Center Representative

Address: 27000 Evergreen Rd, Lathrup Village, MI 48076

PAY: $18.00/hr

Work Schedule: 5 days per week. 1 weekend day will need to be worked, Saturday or Sunday. So they will receive 1 day off during the week. If the candidate cannot work one weekend day, we cannot consider them. Will not have consecutive days off typically. The only shift that is currently doing that is the 12-9pm shift.

TRAINING: - Training – M-F 8am to 5pm. 3 months with a 1 hour lunch. - Will continue to train in their teams: shadow, do and teach back method. 2-3 months

Dress: Business Casual

MFCU Job Description: Charismatic. Friendly. Problem solver. Team player. Does this sound like you? If so, we've got the perfect position for you in our Call Center.

What You'll Do:

• Answer an average of 80-100 calls per day by addressing members inquiries, solving problems and providing new product information.
• Answer members telephone calls promptly and in an appropriate manner
• Answer inquiries on banking products including checking, savings, loans and lines of credit
• Document all customer inquiries and comments thoroughly and quickly
• Maintain good business relations with members, courteously and promptly resolving member problems or questions, and effectively assisting with member account problem
• Determine members financial service's needs, and recommend services and products that address these needs
• Collect member loan payments.
• Handle various accounting transactions.

Skills data entry, Customer service, member service, call center

Additional Skills & Qualifications:

• Outgoing, personable candidates. You must truly love people to work here.
• Team members to work one of three shifts – we have opportunities around the clock!
• Previous retail/customer service experience.
• Call Center and/or financial institution experience is a plus.
• Strong computer skills. You'll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high quality experience for our members.
• Education. You'll have to be able to learn our processes, products, and services quickly and thoroughly.

You'll need a high school diploma/GED. An Associate's degree in business or a related field is a plus!

Experience Level: Entry Level

Job Type & Location: This is a Permanent position based out of Lathrup Village, MI.

Pay and Benefits: The pay range for this position is $33280.00 - $40560.00/yr. Company benefits will be shared upon request.

Workplace Type: This is a fully onsite position in Lathrup Village, MI.

Application Deadline: This position is anticipated to close on Dec 29, 2025.