Mechanical Service Information Developer _ Propulsion Systems

Mechanical Service Information Developer

The Mechanical Service Information Developer creates and maintains mechanical service repair and replacement procedures that support vehicle serviceability, warranty cost avoidance, and successful vehicle launches. This role partners closely with engineering and cross-functional teams to deliver accurate, high-quality service information for Global and GM North America vehicle programs.

Key responsibilities include:

• Develop and author mechanical service information procedures and technical content across multiple vehicle systems, including Chassis, HVAC, Powertrain, Body, Interior, and Exterior
• Edit and maintain existing service content and assist with global content ownership resolution
• Create service graphics using CAD-based visualization tools and develop written procedures using structured authoring tools
• Organize and manage publication content by section, subsection, and information type
• Collaborate with Design and Process Technology teams to resolve engineering data and math availability issues
• Partner with cross-functional teams and suppliers to support cost reduction, product improvement, and process enhancement initiatives
• Provide technical guidance to support personnel as needed
• Communicate technical information clearly with internal and external stakeholders
• Stay current on emerging automotive technologies and industry best practices

What you'll need:

• Bachelor's degree in Automotive Technology, Engineering, or equivalent technical experience
• Proficiency with MS Excel, MS Word, and/or Arbortext
• Experience with CAD visualization techniques
• Strong analytical skills with the ability to manage and interpret large data sets
• Excellent organizational and time-management skills
• Ability to work effectively in a fast-paced, dynamic business environment
• Strong interpersonal and communication skills with the ability to clearly explain complex technical concepts
• Ability to work both independently and collaboratively in a production-driven environment while meeting delivery schedules

What will give you a competitive edge:

• Automotive technician experience, particularly in powertrain and/or chassis systems
• Dealership technician experience
• Technical writing experience in a structured or regulated environment
• Illustration or technical graphics development skills
• Experience using Teamcenter or similar product lifecycle management (PLM) or CAD tools
• Familiarity with service documentation processes in an OEM or automotive environment

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM: Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why join us: We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits overview: From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-discrimination and equal employment opportunities (U.S.): General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

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