Mazda Service Writer

Service Advisor

Suburban Mazda of Farmington Hills Service with Integrity. Careers with Impact Suburban Mazda is not just a dealership — it's a destination for excellence. With a reputation built on integrity, innovation, and customer satisfaction, we've become a trusted name in automotive service. Our award-winning team is growing, and we're looking for a Service Advisor who's ready to deliver top-tier service and be part of something exceptional.

Your Role: Service Advisor

As a key member of our service team, you'll be the bridge between our customers and technicians, ensuring every vehicle gets the care it deserves — and every customer leaves with a smile. Responsibilities include:

• Greet customers and assess service needs with professionalism
• Provide accurate estimates and explain recommended services
• Communicate effectively between customers and technicians
• Ensure high levels of customer satisfaction and retention
• Process repair orders and manage workflow efficiently

What You Bring:

• Minimum 2 years of Service Advisor experience (Honda experience preferred)
• Strong customer service and sales skills
• Knowledge of automotive repair and maintenance
• Ability to work in a fast-paced, team-oriented environment
• Proficiency in dealership management software
• Valid driver's license required

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.