Manager - Gift Administration And Information Services/full Time/hybrid

Manager, Gift Administration

Our Revenue Cycle Team wants to meet you! Join us at our job fair on February 25.

Under the direction of the Manager, Gift Administration and Information Services, the Manager, Gift Administration, is responsible for overseeing the Gift Processing team ensuring that all associated business processes are being handled in a timely, efficient, and equitable manner. This includes but is not limited to enforcing team processing and communication expectations, assessing staff performance, processing gifts and researching gift designations, creating and maintaining reports and collaborating with internal and external partners to preserve the quality and effectiveness of our gift data and processes.

Essential duties and responsibilities include the following:

• Manage financial reconciliation processes such as the month-end close with Fund Accounting, the reconciliation of merchant services accounts associated with online transactions, $100k+ pledges and GIK, wire/ACH and the Personal Philanthropy Account monthly reporting processes.
• Oversee, understand and serve as back up for all gift administration processes including pledges, direct mail, online transactions, recurring gifts, credit cards and event transactions.
• Manage processes related to the Employee and Physician Giving Campaign including importing new employees, pledges and bi-weekly payroll deductions into Raiser's Edge; and managing annual employee holding accounts (i.e. Personal Philanthropy Accounts) including designation, reconciliations and year end close out processes.
• Conduct internal research to match donor and designation to incoming stock and wire transactions.
• Conduct regular audits of all gift administration processes to monitor the integrity of gift records as well as continued quality and compliance.
• Oversee proper accounting of all gift modifications as required by IRS regulations and system guidelines including adjustments to transactions in fundraising database and in conjunction with Finance.
• Create and/or maintain complex word documents related to receipting, acknowledging, or otherwise communicating gift information to internal or external stakeholders.
• Establish and maintain effective working relationships and function as a resource for donors, development office staff, and other HFH staff to effectively manage and track donor information for the Development Office.
• Supervise and mentor the department's Gift Processing staff members including monitoring workflow, assessing staff performance and conducting quarterly check-ins to track progress towards annual goals.
• Create and/or maintain queries to help sort, analyze and report on gift information as needed.
• Resolving any unique problems encountered during gift acceptance, receipting, invoicing, and monthly balancing processes. This includes proactive research/troubleshooting to determine how to resolve uncommon situations and determine issues underlying any reports that do not balance. This requires extensive knowledge of excel, Raiser's Edge query, Raiser's Edge export, and other integrated CRM solutions.

Education/experience required:

• Bachelors Degree.
• Five (5) years of experience in nonprofit management, or fundraising.
• Experience using Raisers Edge or similar fundraising CRM databases preferred.
• Excellent written and verbal communication skills.
• Ability to think and act strategically toward hard metrics.

Additional information:

• Organization: Corporate Services
• Department: Development - Administration
• Shift: Day Job
• Union Code: Not Applicable

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Benefits The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.