Manager, Clinical Operations, Monitoring Oversight

Manager, Clinical Operations

The Manager, Clinical Operations works closely with the OPDC Monitoring Oversight Lead to manage monitoring oversight activities including managing Clinical Monitoring Consultants (CMC) contracted to perform monitoring oversight duties as well as escalating issues related to CRO monitoring quality. While focusing on quality and compliance, uses metrics and key performance indicators to drive monitoring oversight activities to achieve timelines and deliverables across the portfolio. Additionally, the Manager, Clinical Operations will support planning, resourcing, contracting, and budgeting of CMC resources to conduct monitoring oversight tasks. The Manager, Clinical Operations will also coordinate reporting and review of CRO related Key Performance Indicators (KPIs) Monitoring Oversight Lead.

• Manage Monitoring Oversight activities in North America, and other regions as assigned

• With the OPDC Monitoring Oversight Lead, plan conduct of Oversight Accompanied Visits (OAV) in the assigned region(s)

• Manage, onboard, train and evaluate CMC resources to perform monitoring oversight tasks

• Ensure adherence to training requirements for assigned CMCs (SOPs and study specific training)

• Report status and output of OAVs and other monitoring oversight activities to OPDC Oversight Lead

• Review OAV reports and manage timelines and deliverables

• Oversee FSP monitoring resources in assigned region(s) as applicable

• Support implementation and improvement of monitoring oversight related processes

• Ensure compliance with Otsuka policies and procedures and applicable Key Performance Indicators (KPIs)

• Provide oversight of required metrics across all monitoring oversight service providers and contribute to monthly reporting of monitoring oversight related KPIs to CM&O Management

• Conduct Assessment Visits of CMCs to assess quality and compliance with applicable policies and procedures per the monitoring oversight job aids

• Escalate significant issues related to oversight visits (e.g., site, study, CRA, etc.) in a timely manner to the Monitoring Oversight Lead, Clinical Operations management, and Study Management as applicable

• Ensure compliance with clinical systems use and updates

• Provide support for internal audit and regulatory inspection activities as applicable

• Review study specific monitoring plans and provide feedback prior to implementation

• Collaborate with CMC staffing vendors, as applicable

• Manage consultant CMC contracts, budgets, and expenses to meet forecasts and support the development of annual regional monitoring oversight budget

• Other monitoring oversight activities as assigned by OPDC Oversight Lead

Qualifications/Required Knowledge/Experience and Skills:

• Experience managing field-based Clinical Research Associates.

• Demonstrated ability to lead teams.

• Proficient with on-site monitoring activities (Site Qualification Visit, Site Initiation Visit, Interim Monitoring Visit, and Close Out Visit).

• Demonstrated strengths with critical thinking and analytical skills, oral and written communication, time management, conflict management, problem solving, attention to detail, and interpersonal skills.

• Ability to supervise, direct and lead team members as well as interact with other internal staff and external vendors.

• Strong planning and organization skills with the ability to multi-task and plan activities are they relate to field monitoring operations.

• Both working and theoretical knowledge of ICH GCP Guidelines, FDA CFR, PhRMA code, site management, and regulatory compliance.

• Excellent written and verbal communication skills and strong interpersonal skills necessary to interface with team members, outside vendors and consultants.

• Possess advanced computer skills (e.g., Microsoft applications, etc.

• Financial management skills as applicable to oversee initiatives and system expenditures.

• Ability to handle and prioritize multiple tasks.

• Ability to work effectively in a team/matrix environment.

• Ability to travel up to 30% including ground and air travel.

Educational Qualifications:

• 7 years of industry experience and a minimum BA/BS Life Sciences, or equivalent college program, is required.

Competencies:

Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.

Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.

Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.

Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.

Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.

Empowered Development - Play an active role in professional development as a business imperative.

Salary: Minimum $107,718.00 - Maximum $161,000.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.

Application Deadline: This will be posted for a minimum of 5 business days.

Company benefits: Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.