Managed Services Representative I

Cyber Security Leader Opportunity

Proofpoint is the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

Proofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks.

Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web. We are singularly devoted to helping our customers protect what matters most. That's why we're a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

Our Managed Services Representatives guide our Managed Service customers as they plan and implement their Cyber Security Training and Awareness programs. Our representatives bring Proofpoint's experience and Best Practices with them. Our customers lean on us for our expertise and eye for detail.

Your day to day:

• Work with customers to plan their annual Security Training and Assessment program
• Develop implementation and communication strategies
• Create and launch training assignments, assessment campaigns and status reports
• Resolve low-level technical issues as they pertain to Proofpoint Security software
• Follow approved escalation process for all other software concerns
• Handle a Managed Services account load and keep an updated status for each of the Managed Services customers in our CRM system
• Must also provide detailed updates for customer interactions and planning sessions

What you bring to the team:

• Bachelor's degree or an equivalent combination of education and work experience
• Excellent written and oral communications skills are mandatory, as is a solid understanding of SaaS
• Strong interpersonal and customer management skills
• Demonstrated ability to develop technical skills
• Excellent time management skills
• Adaptive skills, learns quickly, asks questions, and solves and resolves independently
• High energy, confident, and enthusiastic attitude
• Experience with HTML, Salesforce, Splunk, Microsoft Excel, Access and Project a plus

Why Proofpoint? Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We're a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture-add', and we strongly encourage people from all walks of life to apply. We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation.

Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below.

Base Pay Ranges:

• SF Bay Area, New York City Metro Area: Base Pay Range: 75,225.00 - 110,330.00 USD
• California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 59,400.00 - 87,120.00 USD
• All other cities and states excluding those listed above: Base Pay Range: 54,450.00 - 79,860.00 USD

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.