Library Services Specialist

Library Services Specialist

Salary: $49,039.00 Annually Job Type: Full-Time Location: Main Campus - 1701 E Front Street, Traverse City Division: Student Services & Technologies

Summary & Qualifications:

Summary: Provides service to library users at the service desk & beyond. This position coordinates and supports library operations; recruits, hires, trains, and oversees student assistants; handles material check-out and returns; and provides patron assistance with locating and using library resources. This position is responsible for maintaining financial records, ordering supplies, and processing payments for non-print library resources in cooperation with the Library Director.

Qualifications:

• Associate's degree (Required) • Between 2-5 years of related experience (Required) • 2 years' demonstrated library service, experience with library-related technologies (Required) • 2 years' experience in customer service or public service (Required) • 2 years' fiduciary experience, including experience with purchasing and budget reconciliation (Required) • Demonstrated verbal and written communication skills (Required) • Working knowledge of computer databases, cloud-based platforms, Google Suite (Required) • Experience using databases (library catalogs) to locate information & resources (Preferred) • Knowledge of library resources and policies (Preferred) • Supervisory experience (Preferred)

Essential Responsibilities:

• (Critical) Manages Access Service Operations: (Circulation Desk, Copier, Printer functions). • (Critical) Ensures circulation policies and procedures are followed to properly handle customer and material records for an accurate library database. • (Critical) Reconciles issues for item holds information, overdue fines, verifies accuracy of Banner Hold system related to library materials, and contacts customers for follow-up based on circulation system reports. • (Critical) Staffs the reference desk and assist patrons in completing research assignments by providing guidance in the use of the library catalog, accessing library databases, and locating reliable information via the Internet. • (Critical) Supervises student employees in accordance with NMC's policies and applicable laws. Responsibilities include interviewing, hiring, and training; planning, assigning, and directing work; appraising performance; and addressing performance problems or gaps. • (Critical) Assists with budget review, reconciles accounts, and maintains files for library budget/expenditures, and reconciles the library credit card with other LRT departments using the library credit card. • (Critical) Orders office supplies, toner, copy machine paper, and other materials as needed, processes purchase orders, requests for payment, and tracks invoices. • (Critical) Counts, balances, records, and forwards to the Business Office monies received daily through the circulation functions (including copy machine, lost materials, and interlibrary loan charges). • (Critical) Coordinates interlibrary loan program through MeLCAT, follows up on tickets with the Library of Michigan and other consortium libraries • (Very Important) Provides troubleshooting expertise for library users on the library computer worksta