Quality Leadership & Performance Management

Lead and drive continuous improvement initiatives to enhance product quality, process capability, and operational efficiency.

Serve as the senior technical authority for resolving complex customer and supplier concerns using structured methodologies.

Ensure full compliance with IATF 16949 and customer-specific requirements across all quality deliverables.

Lead cross-functional quality reviews and drive rapid containment, corrective action, and preventive action activities.

APQP, Launch Support & Program Leadership

Lead the preparation, review, and submission of complete PPAP packages, ensuring accuracy and on-time approval.

Drive supplier APQP readiness, ensuring suppliers meet all quality, documentation, and launch requirements.

Serve as a key quality leader for new program launches, ensuring process validation, readiness, and deliverable completion.

Coordinate and lead customer-facing reviews on APQP timing, engineering changes, and open issues.

Oversee, validate, and approve gage studies (Gage R&R, Bias, Linearity, Stability) prior to production use or after engineering changes.

Lead the development, maintenance, and auditing of Control Plans, Inspection Plans, and Containment Plans.

Support PFMEA development and ensure alignment between PFMEA, Control Plan, and shop-floor documentation.

Utilize advanced statistical tools and coach the team on SPC methodologies, data-driven decision making, and proper statistical application.

Act as the primary point of contact for assigned customers, managing all quality-related communication and escalations.

Build and maintain strong customer relationships through proactive updates, rapid responsiveness, and professional communication.

Coordinate sorting, rework, or on-site containment activities when required.

Travel to customer sites (10--25%) to support issue resolution and represent the plant quality organization.

Provide day-to-day leadership to Quality Technicians, Cut & Etch Operators, and junior Quality Engineers.

Assign tasks, review work quality, and implement corrective action when needed.

Mentor and train team members on problem-solving, quality systems, customer portals, and plant processes.

Support the Quality Manager with strategic planning and departmental improvement initiatives.

Lead the creation, maintenance, and auditing of quality documentation.