LEAD Medical Support Assistant

Lead Medical Support Assistant

The Battle Creek VA Medical Center is recruiting for a Lead Medical Support Assistant. The Lead Medical Support Assistant will function in Business Operations Service. Located at the Lansing VA Clinic, this posting may be used to fill other vacancies within Health Administration Service.

Responsibilities include monitoring and making work assignments, providing input on performance, resolving daily workplace issues, and maintaining efficient workflow. Assignments include assuring coverage of all areas of responsibility, conducting ongoing reviews to ensure quality of work, ensuring accurate and timely scheduling of appointments, providing guidance to staff members to include changes in policies and procedures, distributing and balancing workload, creating and maintaining employee work schedules, orienting and providing on-the-job training for new and current employees, ensuring all training requirements are met, organizing the work structure of his/her assigned areas, and acting as liaison between MSA and staff in order to resolve day to day conflicts.

Work Schedule: 8:00am to 4:30pm Monday thru Friday - Hours may vary based on Veteran's needs.

Requirements include being a U.S. Citizen, proficiency in written and spoken English, subject to background/security investigation, and selected applicants will be required to complete an online onboarding process. Acceptable forms of identification will be required to complete pre-employment requirements.

Qualifications include United States Citizenship, experience and education, certification, physical requirements, and English language proficiency.

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Additional Information: During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.