Laboratory Support Tech Lead

Job Summary

Under the direction of the Manager and/or Phlebotomy Coordinator, assists in the organization and daily operations of specimen processing and/or the phlebotomy department (Inpatient, Nursing Home Specimen Collection, Patient Service Center-draw stations, In-Office phlebotomy-physician office). This position reports to Manager, Processing Supervisor and/or Phlebotomy Services Supervisor.

Essential Functions

• Trains staff in department policies/procedures for specimen handling, processing, data entry into laboratory information systems, safety/universal precautions, and patient confidentiality.
• Assists in the implementation and maintenance of all policies and procedures required by hospital, laboratory, and any governing regulatory agencies to assure the ongoing safe and efficient daily operation of department services.
• Supports and monitor customer and employee service expectations.
• Responsible for the investigation of and resolution of specimen issues, by working with management at all levels, both technical and pre-analytical.
• Exhibits superior customer service and communication skills.
• Monitors patient/physician complaints in the appropriate portals and performs service recovery in line with Beaumont Standards.
• Collects and provides all department quality data indicators to the Laboratory Quality Assurance department or other entities required.
• Monitors draw and/or error queues and coordinates with patients and other departments to facilitate appropriate testing is completed.
• Manages expected workflow in all areas to ensure that all work is completed in a timely fashion for specimen collection, and specimen processing.
• This includes special projects and process improvements.
• Investigate, troubleshoots, and problem solves lab orders and errors and addresses consoling/coaching events based on investigation outcomes.
• Initiates, maintains, and supports employee engagement strategies.
• Assists with blood draws as requested.
• Participates in: Q.I./process improvements, data collection, QC documentation, and/or CAP surveys as applicable to the assigned department.
• Staff activities of a High Reliability Organization (HRO)
• In training new hires as applicable/assigned
• Staff meetings and committee meetings as assigned.
• Efficiently uses time in completing tasks accurately and timely. Is mindful of appropriate use of laboratory funds through purchase requests and the observance of wasteful use of supplies.
• Assists in scheduling, interviewing, ordering, and any other daily needs of the department.
• Timekeeping duties assigned as needed based on departmental need.
• All other duties as assigned by Coordinator, Manager, Director, or other Executive Leader(s).

Qualifications

Required High School Diploma or equivalent Preferred Associate's Degree Preferred Bachelor's Degree Preferred Medical Assistant, Lab Assistant, or Phlebotomy course and phlebotomy externship. Two to three years of experience in one of the following: Phlebotomy, Specimen Processing, Laboratory related experience, or Science related degree. Required Supervisor or Leadership experience Preferred CRT-Phlebotomy Technician - NHA National Healthcareer Association Upon Hire preferred Or CRT-Medical Assistant, Certified (CCMA) - NHA National Healthcareer Association Upon Hire preferred Or CRT-Medical Lab Assistant (MLA) - ASCP American Society for Clinical Pathology Upon Hire preferred

Physical Demands

Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 25 lbs Waist to Waist > 5 lbs: Seldom up to 25 lbs Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs Waist to Overhead > 5 lbs: Seldom up to 5 lbs Bilateral Carry > 5 lbs: Seldom up to 25 lbs Unilateral Carry > 5 lbs: Seldom up to 10 lbs Pushing Force > 5 lbs: Seldom up to 20 lbs Pulling Force > 5 lbs: Seldom up to 15 lbs Sitting: Occasionally Standing: Occasionally Walking: Occasionally Forward Bend - Standing: Seldom Forward Bend - Sitting: Seldom Trunk Rotation - Standing: Seldom Trunk Rotation - Sitting: Seldom Squat: Seldom Stair Climbing: Seldom Crawling / Kneeling: Seldom Reach - Above Shoulder: Seldom Reach - at Shoulder or Below: Seldom Handling: Occasionally Forceful Grip > 5 lbs: Seldom Forceful Pinch > 2 lbs: Seldom Finger/Hand Dexterity: Frequently Visual Acuity ¹ [None = No; Seldom = Yes]: Seldom Color Vision (Ishihara) Test [None = No; Seldom = Yes]: Seldom

How Corewell Health Cares For You

Comprehensive benefits package to meet your financial, health, and work/life balance goals. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance Traditional and Roth retirement options with service contribution and match savings

Primary Location

SITE - Royal Oak Hospital - 3601 W 13 Mile Road - Royal Oak Department Name Lab - Reference PSC Phlebotomy - CH East - North - Royal Oak Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work varies Days Worked Monday-Friday Weekend Frequency N/A

Corewell Health Team Members

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.