L1 NOC Engineer

L2 NOC Engineer Position

Innova Solutions is immediately hiring for a L2 NOC Engineer position. This is a permanent, full-time role located in Michigan, US. As a L1 NOC Engineer, you will:

• Manage and maintain the client's monitoring systems for on-premise entities like network infrastructure, servers, storage systems, applications, databases, cloud resources, security systems, and backup systems.
• Monitor Dynatrace, Max Gauge, Grafana, ELK Stack, and Log Management System.
• Perform incident detection, logging, classification, and prioritization.
• Respond and resolve incidents according to defined SLAs.
• Have proven experience facilitating outage bridges or worked in Major Incident Management.
• Regularly report on monitoring activities and incident metrics.
• Escalate incidents as needed to the client POC.
• Conduct root cause analysis for major incidents.
• Recommend preventative measures.
• Configure and maintain log collection agents.
• Develop and refine log parsing rules and alert thresholds.
• Create and maintain error code detection rules.
• Maintain on-call manager rotation.
• Manage incident bridge infrastructure.
• Document all incidents according to procedures.
• Maintain on-call manager rotation.
• Maintain on-call manager rotation.
• Development of knowledge and skills in network and system administration, particularly about the client's architecture and platforms.
• Participate in a 24x7 call-out rotation including weekend support.

Candidate must have skills:

• Experience monitoring infrastructure using various monitoring tools.
• Proven experience facilitating outage bridges or worked in Major Incident Management.
• A minimum of 5 to 7 years of experience as an L1 Monitoring/Major Incident Management or similar role.
• Good network diagnostic skills.
• Basic Linux CLI and Basic Sysadmin skills.
• Preferred working knowledge on tools like Dynatrace, Max Gauge, Grafana, ELK Stack, and Log Management Systems.
• Experienced in running outage bridges for closure or worked in Major Incident Management.
• Willing to work rotational shifts including night shifts.
• Ability to assess and prioritize faults and respond or escalate accordingly.
• Good communicator with a natural aptitude for dealing with issues to resolution.

Pay Range*: $85,000 - $99,500 per year. Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits (based on eligibility) that include the following: medical & pharmacy coverage, dental/vision insurance, 401(k), health saving account (HSA) and flexible spending account (FSA), life insurance, pet insurance, short term and long term disability, accident & critical illness coverage, pre-paid legal & ID theft protection, sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

About Innova Solutions: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America's Best Employers for New Grads by Forbes