Key Account Manager

Key Account Manager

We are seeking a dedicated Key Account Manager to join our team in the United States. In this role, you will be instrumental in managing key client relationships and driving business growth within the aerospace sector. Your efforts will support our mission to deliver excellence and innovation to our partners. The Key Account Manager is responsible for driving profitable and sustainable growth within strategic aerospace accounts by ensuring full customer satisfaction, demand alignment, and long-term business development. The KAM acts as the main commercial interface between the customer and BMT, managing contract execution, pricing, and delivery performance. This role requires the ability to lead and collaborate effectively within a matrix organization, working closely with Operations, Engineering, Quality, Finance, and BMT management, while maintaining high-level engagement with the customer's leadership teams.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

Strategic Account Management & Customer Satisfaction

• Serve as the primary interface for all commercial and operational matters with key aerospace customers (OEMs, Tier 1, MROs).
• Build and maintain strong relationships at multiple levels within the customer organization, from operational buyers to senior executives.
• Drive customer satisfaction (NPS, performance ratings, audit outcomes) through proactive communication, problem-solving, and continuous improvement.
• Anticipate customer needs and align internal stakeholders to ensure delivery performance, responsiveness, and value creation.
• Coordinate quarterly and annual business reviews, focusing on relationship health, performance metrics, and growth plans.

Profitability & Topline Growth

• Own the P&L contribution of assigned accounts, ensuring revenue and margin targets are met or exceeded.
• Identify and execute growth opportunities, including contract renewals, price adjustments, long-term agreements, and participation in new development programs.
• Partner with internal stakeholders to evaluate and improve cost competitiveness, production efficiency, and price positioning.
• Monitor contribution margin, commercial risks, and payment terms; take corrective actions when profitability is at risk.
• Support annual business planning and forecasting cycles, ensuring alignment with site and group financial objectives.

Demand Management & Forecast Alignment

• Consolidate and validate customer demand, coordinating closely with Supply Chain, Planning, and Production to ensure on-time, on-spec delivery.
• Translate customer forecasts into internal capacity and production plans, ensuring BMT's demand visibility and operational readiness.
• Challenge inconsistencies in customer demand and negotiate feasible delivery solutions balancing customer urgency and factory constraints.
• Track monthly order intake, backlog, and delivery performance metrics, ensuring alignment with topline objectives.

Cross-Functional & Matrix Leadership

• Demonstrate the ability to lead cross-functional account teams (Sales, Engineering, Operations, Quality, Finance) in a matrix structure to deliver commercial, technical, and delivery objectives.
• Influence without formal authority, ensuring alignment between customer expectations and internal capabilities.
• Escalate and coordinate issue resolution with site leadership and the Head of KAM when required.
• Facilitate strong communication channels between the customer, BMT site management, and corporate leadership.

Reporting, Governance & Strategic Insight

• Maintain accurate account plans, revenue forecasts, and project documentation.
• Provide regular reports