IT Support Engineer

Render Farm Support

Maintain the Design Organization's group of render farms, interfacing with key partners to problem solve and conduct R&D into future needs. Monitor Design specific render farms and support with software authoring, licensing, enhancements, and repairs. Work with render farm customers to assess current and future state of their needs. Develop and maintain relationships with HPC (High Computing Center) partners. Help with problem solving: human error, software, hardware. Conduct R&D into future needs for Design.

Software Applications

Track Design software application metrics for analysis and strategic planning. Manage licensing, documentation, planning, budget, funding, and acquisition. Maintain documentation in Excel, SharePoint, & Webpages. Software acquisition, purchases, installs, documentation, and licenses. Create and maintain install documents. Design software tracking. Coordinate with CLS (Central License Server) team to upgrade licenses on yearly basis. Collaborate with STAR (Software, Tracking, Acquisition, and Replication) group for Design software maintenance, licensing, strategic planning, budget, and funding.

Deployments

Evaluate and improve deployment process for core Design applications. Assist in packaging, testing, certification, distribution and problem solving. Work with global teams to ensure regional deployments consistently improve. Constantly evaluate and improve deployment process for core apps such as Alias, VRED, Maya. Logging tickets in IT connect. Working with application packaging team. UA (User Acceptance) testing. Work with LOB (Line of Business) for certification. Assist with STS (Server to Server) & STC (Server to Client) distribution. Collaborate with Design IT to align global efforts (UK, Germany, Australia, China, FSAO) Work with global teams.

Day To Day Technical Support

Assist daily in resolving issues related to licensing, software, and render farms. Maintain knowledge base and collaborate with strategic partners to support Design initiatives. Emails-resolve daily issues. Assist help desk with issues related to licensing/software/render farms. Maintain KBA (Knowledge Base Articles) and generate technical articles. Collaborate with manufacturing team on related Autodesk technologies (packaging issues, deployment strategies, efficiencies etc.). Maintain relationships with key professional networks within client site & strategic vendors.

Hardware Testing

Assess future hardware needs and test various Design configurations. Collaborate with client's Global Architecture on Design needs.

Technical Requirements

Fluent in HTML, java script, pearl, & python. Intimate understanding of Dell/Windows/Mac/Linux products, operating systems, & software. General understanding of networking protocols and processes. Current with latest IT support hardware, software, and emerging technologies. Aptitude to embrace IT policies & standards. Skilled in explaining technical complexities to those without a technical background. Ability to work in a fluid environment while resolving issues quickly and professionally. Knowledge of render farm support and server updates + software installations helpful. Additional skills: App development helpful. Excellent verbal and written communication. Self-starter. Time management. Multi-tasking ever shifting technology challenges presented daily. Fast learner. Passionate about solving complex and challenging problems. Accurate recordkeeping & documentation.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.