IT Service Specialist

IT Service Specialist

Dow has an exciting opportunity for an IT Service Specialist located in Midland, MI or Houston, TX. This role:

• Designs, develops, and supports solutions and processes to meet business needs and requirements.

• Works in a business process, enabling, or implementation team, and applies general knowledge of Information Systems, which is typically developed through formal education.

• Leads several IT analysts through requirements and solutioning.

Key Responsibilities:

• Manage services balancing customer requirements with affordability, strategy, and technology trends.
• Build trusted relationships with service stakeholders and drive adoption of services.
• Develop new services to meet business needs and define deployment strategies.
• Ensure security compliance in partnership with Information Security.
• Maintain service descriptions, configuration, asset, and knowledge management.
• Drive Event, Incident, and Problem Management for assigned services.
• Enable corporate strategic initiatives as needed.
• Participate in continuous improvement efforts and meet/exceed SLAs and client satisfaction goals.

Application platform technical requirements:

• Strong knowledge and expertise in Windows system administration.
• Active Directory experience (plus).
• Linux administration experience (plus).
• Strong experience in cloud environments (Azure).
• Entra ID knowledge (plus).
• On-premise and cloud deployment/upgrade experience.
• Expertise in DevSecOps practices and toolsets (Azure DevOps, GitHub).
• Experience with AKS/Containers, Visual Studio, Git, and CI/CD pipelines (plus).
• Automation and scripting skills (PowerShell, Azure CLI, IaC templates).
• Software lifecycle management experience.
• Strong communication, troubleshooting, documentation, and time-management skills.

Preferred Skills:

• Development lifecycle knowledge; prior development background (plus).
• Familiarity with C#, Python, or Java (plus).
• Secure coding and vulnerability management knowledge (plus).
• Networking fundamentals (firewall rules, etc.).
• AI skills (building and using agents, MCP).
• Continuous learning mindset to stay current with industry best practices.

Integration Platform technical requirements:

• Familiar with SAP systems, ETL concepts, and common database and application integrations.
• Ability and strong desire to be a technical leader and SME.
• Basic understanding with common web communication protocols (HTTP/HTTPS, REST, SOAP, ODATA).
• Knowledge of common authentication methods and certificates (SSO, OAuth, SAML, Basic, Keypairs).
• Be comfortable learning and managing new technologies.
• Aptitude to learn quickly.
• Strong collaboration and communication skills.

Integration Platforms and Technologies:

• SAP Process Orchestration (i.e. SAP PI/PO)
• SAP Data Services (i.e. BODS)
• SAP Business Technology Platform and Cloud Foundry
• SAP Cloud Platform Integration
• SAP API Management
• Azure Event Driven Architecture
• Azure Service Bus
• Azure Data Factory
• Globalscape SFTP

Your Skills:

• Cloud Computing: Ability to deploy, manage, and optimize services in cloud environments (primarily Azure), including service reliability, security compliance, and support of hybrid on-prem/cloud systems.
• Integration Services: Skill in designing and supporting integrations across SAP, APIs, databases, and enterprise systems (e.g., PI/PO, BODS, ADF), ensuring secure, reliable data and application connectivity.
• Systems Development Lifecycle (SDLC): Knowledge of structured processes for designing, transitioning, and operating IT services, including requirements gathering, solution design, deployment, and continuous improvement.
• Security Awareness: Understanding and applying security practices such as authentication methods (SSO, OAuth, SAML), compliance requirements, and collaboration with Information Security to maintain secure services.
• Communication: Ability to clearly exchange technical and business information, build trust with stakeholders, and collaborate effectively with analysts, engineers, and cross-functional teams.

Qualifications:

• A minimum of a bachelor's degree or relevant military experience at or above a U.S. E5 ranking or Canadian Petty Officer 2nd Class or Sergeant OR 5 years experience in lieu of a bachelor's degree.
• A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.
• Note: relocation assistance is not provided with this position.

Benefits – What Dow offers you:

We invest in you. Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing. Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
• Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only). Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees' Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group's (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
• Transportation allowance (availability varies depending on location)
• Meal subsidiaries/vouchers (availability varies depending on location)
• Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world's leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each