IT Operations Support Specialist - 3015118

Job Opportunity: It Specialist For Manufacturing

This position provides an excellent opportunity to apply IT skills to manufacturing while gaining experience from assembly and powertrain plants. As part of your job responsibilities, you will interface and support IT infrastructure and applications used to make new and exciting vehicles, engines, and components. You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, error proofing, and the manufacturing execution systems within multiple facilities. The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis, and problem resolution for the applications and infrastructure on the plant floor and lead various efforts to ensure all responsible manufacturing applications meet productivity goals.

Skills required:

• IT operations
• Operations support systems
• Technical troubleshoot
• IT support
• Technical customer support
• Microsoft Outlook

Experience required:

• Strong written and verbal communication skills
• Ability to multi-task; managing multiple tasks
• Work efficiently and effectively with diverse, cross-functional teams under stressful circumstances
• Ability to communicate effectively with business users and IT professionals including globally distributed teams
• Motivated self-starter
• Identifying, investigating, and solving problems without supervision

Experience preferred:

• Server administration; Windows (2016+) or Linux
• Familiar with Cisco routers and switches to include basic staging, troubleshooting, and cable installation
• Knowledge of Windows server and Windows Active Directory/ADFS
• Experience with VM servers (Vsphere)
• Experience with Android and/or iOS, iPhones, iPads
• Experience with Mac OS
• Experience with Office365
• Experience with SharePoint
• Experience with office automation, Windows, PCs & printers
• Any plant floor automation experience is highly desired (control systems, PLC's, etc.) but not required

Education required: high school diploma / GED

Onsite role. Support a multi-shift operation in a manufacturing plant. Must be able to work flexible hours in support of a multi-shift operation. Requires rotating schedule to support business processes. (Days, nights, and/or weekends). Provide technical support (I.T. applications, infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant. Interface with business IT and business owners to prioritize improvement efforts. Support plant floor systems / PDO teams in resolving incidents; support escalations, provide hands and feet to support teams and other global teams (e.g., DBA, server operations, ops control, network operations) if necessary. Focus on the integration/long-term maintenance of applications and hardware. Assist team lead with managing assignments and workload. Develop, maintain, and share accurate support documentation. Support of local network equipment in a Cisco-based environment. Support of local server