IT Desktop Support Technician

IT Support Opportunity

Are you interested in gaining an opportunity with an organization that could prosper your IT career from a small amount of experience to wherever your IT career goals align? This opportunity would allow someone to transfer an internship or an IT degree into a lifelong career in IT. This opportunity is also suitable for any level of an IT support individual. One of TEKsystems clients is looking for multiple qualified candidates to support their IT department's Desktop Support team. This is a great opportunity for someone to get their foot in the door with a local enterprise company. This is also a great opportunity for someone to grow their skills within IT Support and have the opportunity to advance their careers within IT. They are currently looking for individuals who are looking to grow within their company. Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications are desirable for this role. This will be a first shift opportunity on a Contract to Hire basis.

Main Duties and Responsibilities:

• Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
• Swapping out laptops/desktops and deploying Windows 10/11
• Re-imaging Windows 11 onto machines from Windows 10
• Assist all our users with any logged IT related incident when called upon
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
• Accurately record, update and document requests using the IT service desk system
• Install and configure new IT equipment
• Resolve incidents and upgrade different types of software and hardware
• Resolve incidents with printers, copiers, and scanners
• Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner

CompTIA Certifications are desirable for this role. Medical, dental, and vision benefits offered from day one. If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@teksystems.com (no space in email address). The pay range for this position is $16.00 - $22.00/hr. Pay will be negotiable based on experience. This is a fully onsite position in Grand Rapids, MI.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: medical, dental & vision, critical illness, accident, and hospital, 401(k) retirement plan – pre-tax and Roth post-tax contributions available, life insurance (voluntary life & AD&D for the employee and dependents), short and long-term disability, health spending account (HSA), transportation benefits, employee assistance program, time off/leave (PTO, vacation or sick leave).

TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.