Insurance Customer Service Representative

Insurance Customer Service Representative

Position: Insurance Customer Service Representative Pay Rate: + English: $17/hour + Bilingual (Spanish): $18.50/hour Start Date: January 6 (Insurance Servicing Class) Training Schedule: + First 30 days: Fully on-site, 9:30 AM – 6:00 PM + After training: Hybrid schedule, 10:30 AM – 7:00 PM + Hybrid eligibility based on adherence, quality, and attendance performance Important: No time off permitted during the first 6 weeks. Responsibilities + Handle 35–45 inbound calls per day (average call length: 11–14 minutes). + Respond to insurance servicing questions from borrowers, insurance agents, and financial institutions. + Address inquiries related to homeowners insurance, including payments and coverage details. + Multi-task across multiple systems to research, document, and resolve calls accurately. + Ensure timely, professional responses that meet internal and external service standards. + Apply problem-solving skills to resolve issues effectively and maintain customer satisfaction. Experience Level + Entry Level Job Type & Location This is a Contract to Hire position based out of Troy, MI. Pay and Benefits The pay range for this position is $17.00 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Troy, MI. Application Deadline This position is anticipated to close on Dec 1, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.