Insurance Customer Service Representative

Insurance Customer Service Representative

Salary: $17/hour (Bilingual in Spanish: $18.50/hour) Training Start Date: September 29, 2025 Schedule: 10:30 am - 7:00 pm, Monday - Friday

What's in it for you?

• Competitive pay with exciting benefits
• Opportunities for career advancement from day one
• Comprehensive benefits package including medical, dental, vision, and 401k match
• Discounted stock options with Brown and Brown Insurance
• A supportive and dynamic work environment

Responsibilities:

• Handle approximately 35-45 inbound calls per day, averaging 11-14 minutes per call
• Answer insurance servicing questions from borrowers, insurance agents, and financial institutions
• Address inquiries related to homeowners insurance, focusing on payment and coverage questions
• Multi-task across various systems to research and document phone calls accurately
• Respond promptly and accurately to meet internal and external standards consistently
• Demonstrate problem-solving skills and resolve issues professionally

Qualifications: Must Have:

• At least 1 year of recent customer service experience (call center experience preferred)
• Proficient in using a Windows PC and navigating software systems
• Typing speed of at least 35 WPM
• Good verbal and written communication skills
• Reliable internet connection for remote training and work
• Reliable transportation

Nice to Have:

• 2+ years of call center experience
• Background in insurance or mortgage

Disqualifications:

• No relevant recent experience in call center or admin roles
• No active internet connection (unless willing to work in-office)
• Poor communication skills
• Needing time off in the first 4 weeks

Work Environment:

Join a modern call center with a cube-style setup, dual monitors, and wired headsets. Enjoy a laid-back dress code (jeans and shirts acceptable) while maintaining professionalism. The facility is clean and lively, especially during peak call times. Employees report to a supervisor, supported by a manager and director. Breaks and lunch are permitted during an 8-hour shift.

Pay and Benefits:

The pay range for this position is $17.00 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a hybrid position in Troy, MI.

Application Deadline:

This position is anticipated to close on Aug 31, 2025.