Insurance Customer Service Representative

Insurance Customer Service Representative

Location: Troy, MI 48098 | Full-Time | Hybrid Eligible After Training Start Date: September 29 | Group Interviews: September 12

About the Role

Are you ready to make a meaningful impact by helping homeowners navigate their insurance needs? Join our team as an Insurance Customer Service Representative, where you'll be the first point of contact for borrowers, insurance agents, and financial institutions seeking support with homeowners insurance servicing. This is a fast-paced, customer-focused role that requires empathy, attention to detail, and strong communication skills. You'll receive comprehensive training and support to help you succeed.

Key Responsibilities

• Handle 35–45 inbound calls per day, assisting with insurance servicing questions.
• Support callers with payment and coverage inquiries related to homeowners insurance.
• Navigate multiple systems to research and document calls accurately.
• Communicate professionally and efficiently via phone and email.
• Ensure all internal and external service standards are consistently met.
• Apply problem-solving skills to resolve issues and provide clear guidance.

Schedule & Training

• Training Schedule: 9:30 AM – 6:00 PM (First 30 days fully on-site)
• Post-Training Schedule: 10:30 AM – 7:00 PM (Hybrid eligibility based on performance)
• Important: No time off allowed during the first 6 weeks

What We're Looking For

Must-Haves:

• 1+ year of recent customer service experience (call center preferred; admin/front desk acceptable)
• Typing speed of 35+ WPM
• Proficiency with Windows PC systems
• Strong verbal and written communication skills
• Reliable transportation and active internet connection (for hybrid eligibility)

Nice-to-Haves:

• 2+ years of call center experience
• Background in insurance or mortgage servicing

Disqualifiers:

• No relevant recent experience in call center or admin roles
• No internet connection (unless willing to work fully on-site)
• Poor communication skills or tone
• Need for time off in the first 4 weeks

Ready to Join Us?

If you're passionate about helping others and thrive in a structured, high-volume environment, we'd love to hear from you. Apply today and take the next step in your customer service career!

Pay and Benefits

The pay range for this position is $17.00 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Troy, MI.

Application Deadline

This position is anticipated to close on Sep 9, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.