Ingham County Health Center Operations Director

Operations Director

Under the direction of the Executive Director/Deputy Health Officer, and as a member of the ICHC Senior Leadership Team, the Operations Director will direct the leadership, management and vision necessary to ensure proper operational controls, administrative procedures, and people systems to effectively grow ICHC and to ensure financial strength and operating efficiency.

Under the guidance of the Executive Director/Deputy Health Officer, develops and implements operational plans leveraging current technologies to maximize cost efficiencies and productivity while promoting ICHC as a primary care provider of choice in the Ingham County region.

Provides general supervision for the daily management and operation of ICHC services, in order to achieve delivery of programs and services in a high quality and fiscally responsible manner which is sensitive to the varied needs and backgrounds of ICHC patients. Recommend and develop operations policies and procedures to drive achievement of the organizational mission. Ensures health center is appropriately staffed during business hours for service provision, within context of established budget parameters.

Collaborates with the Leadership team to support patient advisory committees as appropriate and regularly assess the effectiveness of services provided by the ICHC. Under direction of the Executive Director/Deputy Health Officer, partners with the Finance department to develop an annual operating budget. In partnership with the Medical Director/Chief Medical Officer, operates clinic and related activities within established budget parameters. Supports the Executive Director/Deputy Health Officer, by providing information, analysis and reports to facilitate the Quality Committee, Finance Committee, Executive Committee and Membership Committees' work in collaboration with other members of the ICHC Senior Leadership Team.

Develops, implements and monitors systems designed to fully comply with contract and/or grant requirements as provided to ICHC. Negotiates contract language when appropriate, seeking guidance from legal counsel and Executive Director/Deputy Health Officer support. Provides oversight, supervision, and support for the following positions: Community Health Center Manager, Central Services Manager.

Provides operational oversight of projects, improvements, systems, workflows and planning and execution as it relates to future growth opportunities. Motivate and lead a high-performance management team for various departments. Foster a success-oriented and accountable environment. Supports a positive and empowering workplace culture and fosters a team approach. In collaboration with the Medical Director/Chief Medical Officer and other members of the ICHC Senior Leadership Team, assess the functioning of the clinic and the quality, effectiveness, and efficiency of operations to ensure best practice. Monitor ICHC performance. Evaluate the results of overall activities regularly and systematically, and report these results to the Executive Director/Deputy Health Officer, Senior Leadership Team, and the Board of Directors as appropriate.

Under the direction of the Executive Director/Deputy Health Officer, develops new programs and services for ICHC. Directs and monitors new clinic programs to achieve established objectives. Maintains organizational integrity. Ensures that all organization activities and operations are carried out in compliance with all local, state, and federal regulations in governing business operations. Complies with the organizations safety policies and procedures. Ensures compliance with governmental licensing and regulatory requirements where applicable.