Identity & Access Management Service Optimization Engineer I (remote)

Service Optimization Engineer I

POSITION PURPOSE: Responsible for enterprise level support, standards and best practices for identity access management (IAM) and IAM related services. These include Microsoft Azure Active Directory, Microsoft Active Directory, SailPoint IdentityNow, Certificate Services (PKI), M365 and CyberArk. The primary job responsibility of the Service Optimization Engineer I is to support and optimize financial, clinical, informational and infrastructure System/Platforms that provide business customers with optimally performing services. Additionally, a Service Optimization Engineer I collaborates with Product Engineering, Product Management and Enterprise Information Security to assure seamless transition of new products and designs to Service Optimization. The Service Optimization Engineer I serves as the operational subject matter expert, coordinating with other TIS Product Centric Organization teams; to support and optimize technology-based business solutions. This includes applications and infrastructure leveraging Trinity Enterprise Data Centers and Cloud resources (i.e., PaaS, IaaS and SaaS), serving as a platform specific technology support expert. Furthermore, the Service Optimization Engineer I serves in a lead and/or support role in the operation and optimization of platforms, products and applications within their respective teams as well as how those applications interface with other teams.

ESSENTIAL FUNCTIONS:

• Responsible for enterprise level support, standards and best practices for identity access management (IAM) and IAM related services.
• Demonstrate an in-depth knowledge and understanding of PowerShell.
• Possess working knowledge of JSON, REST and API integrations and security.
• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices and decisions.
• Provides a high level of technical support of platform and product designs.
• Monitors and analyzes the current state of platforms to assure performance is within pre-determined thresholds.
• Collaborates with vendors and other teams in matters of products, troubleshooting, maintenance and documentation.
• Proposes procedures and solutions which assure the team is functioning at the highest possible level at the lowest possible cost.
• Implements platform technology in conjunction with established platform strategy.
• Identifies, escalates, and supports process improvement initiatives to optimize efficiency, reliability, and quality of service.
• Participates in research and makes recommendations on products, services, protocols and standards in support of all infrastructure procurement and development efforts.
• Minimizes operational and capital costs through the reduction of inefficiencies in the environment.
• Keeps abreast of current and best practices, participates in continuing education and seminars.
• Performs environment capacity planning and performance monitoring on all platform hardware.
• Serves as first level for troubleshooting and escalation of critical issues.
• Utilizes software and hardware tools to diagnose and resolve problems and factors affecting performance and service levels.
• Assures all hardware and software is performing at a fully optimized level.
• Participates in the development, implementation and testing of installs and upgrades to existing solutions.
• Participates in data migration and lifecycle projects.
• Participates in disaster recovery planning and exercises.
• Accountable for the security configuration of supported solutions and makes sure they are up to date.
• Responsible for supporting and translating architectural designs.
• Performs other duties as assigned.
• Maintains a working knowledge of applicable Federal, State and local laws/regulations, the Trinity Health Integrity and Compliance Program and Code of Conduct as well as other policies and procedures in order to assure adherence in a manner that reflects honest, ethical and professional behavior.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in Computer Science, Engineering, Information Systems or a related field with five (5) years' progressive experience, with expertise in hardware, software, application, and systems engineering within specific IT discipline.
• Ability to provide technical guidance and serve as a subject matter expert to team members.
• Comprehensive skills in technical documentation, DevOps and ITIL concepts.
• Knowledge of cloud platforms or software as a service application (SaaS applications).
• Knowledge of security concepts with hands-on experience in implementing security controls and compliance requirements.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
• Outstanding oral and written communication skills.
• Strong interpersonal skills.
• Adept at multi-tasking.
• Ability to remain calm, helpful, and productive in all situations, including critical support situations.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS:

• Must be able to set and organize own work priorities and adapt to them as they change frequently.
• This position operates in a typical office environment.
• Incumbent communicates frequently, in person and over the telephone, with others in different locations working jointly on technical issues.
• The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same period and adapt to interruptions.
• Must possess the ability to comply with Trinity Health policies and procedures.
• Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.

Our Commitment: Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran.