FT Technical Specialist - Help Desk Tech/applications Support

FT Technical Specialist - Help Desk Tech/Applications Support

The Help Desk Tech/Applications Support technician is the first point of contact for the students, staff, and faculty of Lansing Community College. The technician is responsible for recording the details of reported IT service issues and service requests, and working to either restore service as quickly as possible, or alerting and/or escalating them to the appropriate specialist support groups. The position requires technical troubleshooting abilities and excellent customer service skills. The ideal candidate must be able to work in a high-pressure environment to help provide consistently high-quality service and support to end users. This position will be applying routine troubleshooting for known issues and research and document procedures for new issues. Help Desk Tech/Applications Support technicians are expected to cover specific service and support shifts and manage a large number of end-user requests. Help Desk Tech/Applications Support technicians must foster relationships with end users and other IT service and support subject-matter experts from Level 2 and Level 3.

Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community. Final candidates will be subject to a criminal background check as part of the employment process.