Financial Service Representative (career)

Member Service Representative (Call Center - Credit Union)

Schedule: Five days/week, 8 hours/day. Two days off per week (one weekend day + one weekday). 100% Onsite Position, great attendance required to stay in good standing.

Available Shifts (choose one and stick with it):

• 10am–7pm (available)
• 12pm–9pm (available)

Training: 3-month training period Monday–Friday, 8:00am–5:00pm (must be available for these hours)

Pay: Starting at $18 to $20/hour, based on experience

What You'll Do: Provide excellent service to members in a fast-paced call center. Solve problems, answer questions, and process transactions. Be a friendly, confident voice for the Michigan First brand. Take loan applications and follow through on member needs

What They're Looking For: Outgoing, personable individuals who love helping people. Previous customer service or retail experience. Call center or financial institution experience is a plus. Strong computer and multitasking skills. High school diploma/GED required

Why Michigan First?

Over 500 team members across 32 locations. Award-winning workplace culture. Competitive pay and benefits. 401(k) with 100% match up to 5%. Tuition reimbursement (free for employee use). Onsite state of the art fitness center, café, and even a bowling alley.

Workplace Awards & Recognition:

• Crain's Cool Places to Work (2018, 2019, 2021–2024)
• Best Credit Unions to Work For (2014–2024)
• Detroit Free Press Top Workplaces (2013–2024)
• Best & Brightest Companies to Work For (Metro Detroit: 2013–2025, West Michigan: 2021–2025, National: 2013–2025)
• NAFCU Credit Union of the Year – 2021

Pay and Benefits: The pay range for this position is $33280.00 - $40560.00/yr. Company benefits will be shared upon request. Please follow up with me directly on any questions.

Workplace Type: This is a fully onsite position in Birmingham, MI. Application Deadline: This position is anticipated to close on Nov 8, 2025.