Financial Aid Coordinator For System Operations Support

Financial Aid Coordinator for System Operations Support

The Financial Aid Coordinator for System Operations Support is an application processing and packaging specialist. Reporting to the Senior Assistant Director for Financial Aid System Operations, you will help process financial aid applications, batch awarding of financial aid, review packaging and budgeting processes, and test and validate data during system and process upgrades. You will also help to ensure compliance with federal, state, and university packaging policies and regulations. We are looking for a candidate who is proactive in improving the financial aid process through the deployment of technology and automations. This role is hybrid-eligible, following the first six-month probationary period, allowing some work to be done on-site and some remotely.

The University of Michigan is a premier public research university with more than 52,850 students, including 34,454 undergraduates, and is firmly committed to serving the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic value. Reporting to the Provost and Executive Vice President for Academic Affairs, the Office of Enrollment Management (OEM) manages U-M's enrollment function to improve students' experiences throughout their engagement, from prospect to alumni. The division collaborates with campus partners, faculty, and staff to support the university's mission.

Responsibilities

• Financial Aid Application Processing 40%
• Manage the loading of Federal and institutional financial aid applications and ensure appropriate linking to student records
• Help process financial aid forms and documents related to institutional review and federal verification.
• Financial Aid Packaging 25%
• Authorize financial aid offers: Assess eligibility for many financial aid programs administered by the Office of Financial Aid and authorize aid for which the student is eligible, ensuring compliance with all applicable policies, procedures, rules, and laws.
• Autonomously resolve complex, unusual and mitigating family circumstances, and amend aid eligibility.
• Maintain knowledge of and interpret Federal Title IV regulation and guidance, state program directives, institutional awarding policies, needs analysis methodologies, federal and state tax law, and office policies and procedures.
• System Operation Support 25%
• Support the review and set up of new award years to ensure compliance with federal and institutional requirements and perform end-user testing of financial aid software updates
• Provide technical support to financial aid processing and customer service staff.
• Manage daily processes to update students' financial aid accounts to communication and user messages to ensure they reflect current financial aid contact reports.
• Other duties as assigned 10%

Required Qualifications

• Bachelor's degree or an equivalent combination of education, certification and experience.
• 2+ years of progressively responsible experience in financial aid in a post-secondary, accredited institution
• Experience and interest with data organization using tools like Microsoft Excel (can maintain complex spreadsheets), Google Sheets, or others
• Experience (either through work or training) with financial aid systems (like PeopleSoft)

The Office of Enrollment Management requires a hybrid work arrangement of minimally three days on-site and two remote days. Thursdays are required as an on-site work day for all members of the OEM team. Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment.

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include: Generous time off, A retirement plan that provides two-for-one matching contributions with immediate vesting, Many choices for comprehensive health insurance, Life insurance, Long-term disability coverage, Flexible spending accounts for healthcare and dependent care expenses.

The University of Michigan is an equal employment opportunity employer.