Field Service Technician

Service Technician

BOSS Business Solutions proudly provides businesses throughout Michigan with the technology to produce, copy, store and retrieve their documents and critical information. As an authorized dealer of the Kyocera, Epson & KIP copier, scanner and printer lines we have products to help small and medium-sized businesses be more productive. We are seeking a polished individual who can thrive in a fast-paced environment servicing our award-winning products.

Primary Responsibilities include:

• Support our customers inventory of printers, copiers, scanners and software
• Effectively repair and maintain equipment to manufacturer's standards
• Manage current accounts through exceptional customer communication
• Update system software as improvements are made available
• Assist in the delivery and installation of equipment
• Product knowledge with the ability to educate customers on equipment features

We'll give you the tools you need to be successful:

• In-depth hands on and educational video training
• A service team with over 75 years of combined experience
• Car/Gas allowance
• Flexibility of an independent company to support your customer needs
• Phone allowance
• Notebook computer

For your hard work you'll be rewarded with:

• Cost-shared company medical, prescription and dental insurance coverage
• Competitive compensation
• 401K with an employer match component
• Paid Time Off (PTO) and company-paid holidays
• Career advancement opportunities

To be successful in this role you'll need these skills:

• General Copier/MFP troubleshooting and repair abilities
• MFP installation, print drivers, scan to email, scan to network, etc.
• Mechanically inclined
• Desktop application proficiency (Microsoft/Mac)
• Maintain service records and inventory

Preferred attributes:

• Good communication skills
• Associates degree preferred in electronics/computer science or equivalent training and experience
• Positive attitude, outgoing and self-motivated
• Must have clean driving record

At BOSS Business Solutions, we're looking to grow our business. If you're looking for a long-term career with a local company and a great work-life balance, email your resume to careers@useboss.com