Field Service Technician

Job Opportunity: Field Service Technician

We are seeking a skilled and dedicated Field Service Technician to join our team. This role involves significant travel (50-75%) and offers the opportunity to work closely with engineering professionals to provide technical support and solutions to our customers. The position requires a proactive approach to troubleshooting and commissioning machinery, with a focus on providing outstanding customer service. Responsibilities include:

• Respond to service calls from the installed base and independently provide solutions.

• Collaborate with sales, marketing, IT, and engineering to develop training and educational materials for internal use and customers.

• Conduct final testing, installation, and 1st piece production sign-off.

• Interact closely with engineering to support customer technical issues.

• Perform equipment installation, commissioning, and training at customer sites.

• Read electrical schematics, engineering drawings, and troubleshoot using basic electrical skills.

• Understand PLC logic and similar machine controls.

• Travel 50-75% and work independently on-site with customers, maintaining strong customer interface skills.

• Operate safely in hot and cold temperature extremes within warehouse or industrial environments.

• Maintain a valid driver's license and safely operate a motor vehicle.

Essential Skills:

• Electrical and mechanical knowledge.

• Ability to work independently.

• High-level understanding of machine functions, including hydraulics, pumps, fluid systems, dispensing, and pressure.

• Proficiency in reading and editing prints using AutoCAD.

Pay and Benefits:

The pay range for this position is $35.00 - $38.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Grand Rapids, MI.

Application Deadline:

This position is anticipated to close on Sep 5, 2025.

About Actalent:

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please contact actalentaccommodation@actalentservices.com.