Field Service Technician

Field Service Technician

We are currently searching for a candidate who will install equipment, train customers, execute warranty repairs, and provide after warranty service on CNC Lathes and Machining Centers. Field Service Technicians are assigned Regional responsibilities and operate directly from their residences. This position reports to the Midwest Technology Center in Schaumburg, IL. Duties involve overnight travel from home to various customer facilities, located primarily in the Grand Rapids, MI area. Travel is required.

Scope and Responsibilities: Essential duties include, but not limited to the following:

• Proactively attains a safe and healthy work environment for all employees
• Install machines and accessories at customer sites. Installation includes all necessary assembly, leveling, aligning, adjusting, calibrating, and wiring of machines and accessories.
• Diagnose and repair mechanical, electrical, and software problems on machines and accessories at customer sites.
• Test operation of machines and accessories after completing installation or repair.
• Train customers on functions of the machines.
• Learn new machines features and accessories as they become available.
• Complete reports documenting installation, assessment of reported problem, repairs completed, parts installed.
• Travel is required. Assignments will require overnight or multiple night stay.
• Utilize various test equipment for trouble shooting purpose, indicators, test bars, clamp force, gages, etc.

Education/Certification:

• 2-year technical training in electronics, mechanical, or machine tool assembly.
• High School Diploma.

Skills:

• 3-7 years of experience in Field Service.
• Read/understand engineering drawings.
• Ability to work on own or in group while completing necessary tasks.
• Ability to understand PLC HYD/Pneumatic circuits.
• General computer skills.
• Ability to lift up to 50lbs on a repetitive daily basis. Heavier lifting in excess of 50lbs on periodic basis.
• Ability to problem solve depending on situation.
• Sound writing and reporting skills.
• Strong people skills.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. EOE, including disability/vets.