EV Technical Service Agent

EV Technical Service Agent

Our client, a leader in the energy and power industry, is seeking a EV Technical Service Agent to join their team. As an EV Technical Service Agent, you will be part of the Customer Support Operations supporting the Energy Home team. Job Title: EV Technical Service Agent Location: Complete remote (but must attend mandatory training of 5-6 weeks in Warren, MI) Pay Range: $23 - $25 per hour Please apply if you have experience in EV Charging OR Solar Systems and providing them technical support. What's the Job? Handle technical diagnostic and remote troubleshooting customer calls for charging equipment. Navigate available tools to perform remote diagnosis and troubleshooting. Provide resolution guidance for site visits to other parties. Create and update cases in Salesforce, managing customer interactions effectively. Coordinate with logistics for parts ordering and returns, ensuring timely resolution. What's Needed? Evidence of a safety-first attitude and strong IT troubleshooting skills. At least 3+ years of experience as an electrician or working with electrical components, EV charging equipment repair/installation experience preferred. Minimum of 2 years of experience in a call center or customer-facing environment. Proficiency in Microsoft Office Suite and Salesforce. Excellent communication, interpersonal, and time management skills, with the ability to adapt to a dynamic environment. What's in it for me? Opportunity to work in a rapidly growing industry focused on energy and power solutions. Engage in innovative projects that aim to transform the future of energy infrastructure. Gain valuable experience supporting cutting-edge EV charging technology. Work in a collaborative environment that values diversity and inclusion. Participate in comprehensive training onsite at the Tech Center in Michigan. About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.