Enterprise Telephony - Collaboration Engineer

Ford Motor Company Job Opportunity

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? Enterprise Technology plays a critical part in shaping the future of mobility. If you're looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

We're looking for an experienced Unified Communications and Collaboration Practitioner to join our team and help drive the future of our enterprise telephony and voice collaboration environment. In this role, you'll support a modern, global voice ecosystem spanning Cisco, Microsoft, SaaS, IP Tel, and traditional PSTN calling platforms. The ideal candidate brings a blend of technical depth, commitment to operational excellence, and strong interpersonal skills with a collaborative mindset.

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation.

Key Responsibilities:

• Deliver day-to-day operational excellence and L3 support across enterprise telephony and voice collaboration systems.
• Lead planning and design efforts, including architecture diagrams and system documentation.
• Draft, support, and execute structured change management activities.
• Collaborate with internal teams and external vendors to manage project scope and timelines.
• Engage directly with telecom carriers for escalations and provisioning.
• Contribute to and support on-prem to SaaS cloud migration initiatives.
• Troubleshoot and resolve issues across PRI, SIP, SBCs, VoIP, and cloud platforms.
• Flexibility to support evening and weekend change windows based on business needs.

Minimum Qualifications:

• 4+ years of experience in IP and voice networking, enterprise telephony or unified communications.
• Experienced with CUCM, Unity, PRI, SIP, Telco Engagement with U.S. and international carriers.
• Proficient in Windows, MacOS, Linux CLI, Cisco routers and switches.
• Knowledgeable in Cisco Voice Gateways, Cisco SBCs, Telco gateways.
• Knowledgeable in Cloud calling solutions, Webex multi-tenant, MS Teams Phone.
• Proficient in VoIP, DNS, IP routing/switching, CoS/QoS.
• Project management and system design experience.
• Flexibility for nights and weekends.

Preferred Qualifications:

• CCNA is a plus.

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.

This position is a range of salary grade 7-8 and ranges from $84,480-162,120. For more information on salary and benefits, please refer to the provided link.

Visa sponsorship is not available for this position. Domestic relocation is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.