Donor Services Supervisor (phlebotomy)

Job Responsibilities

Plans, implements, and supervises functions of assigned associates who collect blood and blood components, and/or supporting areas such as document control, training, and scheduling. Communicates changes and problems to associates and verifies their understanding of changes in policy/procedures. Projects workflow, prioritizes duties, troubleshoots, and problem solves. Serves as a public relations contact for donors, patients, coordinators, recruiters, and the general public. Acts as a preceptor to new associates as assigned and conducts in-service training, as applicable. Accurately performs, as required, all pre-activities defined by departmental procedure for which the associate has successfully completed training and for which competency assessment is current. Works in all technical capacities as needed. Ensures donor related documents are complete and accurate, as applicable. Performs waived tests as described by the Clinical Laboratory Improvement Amendment of 1988, as applicable. Listed below are CLIA supervisory responsibilities for those supervising collection sites that perform hematology testing:

1. Is accessible to collection personnel at all times testing is performed to provide on-site telephone or electronic consultation to resolve technical problems in accordance with policies and procedures (SOPs) established by the director.
2. Provides day-to-day supervision of moderate complexity test performance (automated hematology) by collection personnel.
3. Monitors test analyses and specimen examinations to ensure that acceptable levels of analytic performance are maintained.
4. Assures that all remedial actions are taken whenever test systems deviate from the laboratory's established performance specifications, policies, and procedures.
5. Ensures that donor test results are not reported until all corrective actions have been taken and the test system is properly functioning.
6. Provides orientation to all collection personnel.
7. Annually evaluates and documents the performance of all testing personnel. Evaluate new personnel initially and at six months.
8. Observes, documents, and evaluates performance of Donor Services associates through competency observations and observation form usage, as applicable. Prepares/administers annual performance appraisals for assigned staff. Makes recommendations about scheduling and/or monitoring of associate's work assignments and promotional opportunities.
9. Adheres to, and enforces all, including but not limited to, Versiti, AABB, FDA, CLIA, ISDH, and EMEA policies and procedures, as applicable. Oversees Donor Services associates to ensure they remain in compliance and follow the above policies/procedures as applicable.
10. Must maintain knowledge of and observe all regulatory requirements and practices, including FDA current Good Manufacturing Practices and Good Tissue Practices, as applicable. Ensures all regulatory requirements are met while creating an atmosphere for donors/patients/staff to have a positive experience. Drives Versiti vehicle when needed to complete job-related functions. Complies with and enforces all Versiti safety policies and procedures. Follows universal precautions and protective measures required by Versiti and outside regulatory agencies. Incumbent may be exposed to blood or body fluids and may be in areas which contain these items. Conducts coaching/counseling sessions, as required, to identify and address technical concerns, customer service issues, and employee related issues. Conducts / attends all required departmental meetings and training sessions as required and participates in the trial and evaluation of new.