Director, Operations

Director of Operations

The Director of Operations within the TAAP Business Integration team will play a critical role in driving operational excellence across key commercial functions, with accountability for outcomes in three domains: Sales Support, Process Excellence, and Data/Reporting. This role requires a strategic thinker with strong operational and data expertise, exceptional leadership skills, and the ability to collaborate across multiple functions to deliver scalable solutions.

Key Responsibilities:

• Own, optimize, and continuously improve end to end operating processes that support day-to-day TAAP sales execution, establishing clear service levels, controls, and feedback loops to ensure reliability and scale.
• Ensure alignment between operations and broader business objectives - driving scalability, accuracy, and efficiency in workflows.
• Partner with Sales leadership to identify and implement processes that elevate seller and customer experience across the revenue lifecycle.
• Lead the design and execution of initiatives or special projects as needed in response to evolving business needs and workflow gaps for TAAP sales and commercial teams.
• Champion experimentation and adoption of AI and automation for continuous operations improvement and transformation.
• Deliver real-time insights and reporting on sales support demand, capacity and delivery that can be used to optimize day-to-day team focus and efficiency.
• Develop and operationalize best-in-class frameworks and support for new strategic and acquired products, including (but not limited to) product entitlement across disparate systems.
• Serve as a subject-matter expert on TAAP business and sales processes to inform design and support the transition to strategic/future commercial systems.
• Establish a next-gen data and reporting function to support all teams, roles and stakeholders within the segment.
• Deliver actionable insights through best-in-class visual dashboards, reports, and analysis to support business strategic decision-making, performance, and planning.
• Serve as a trusted advisor to segment leadership, providing data-driven recommendations and operational insights.
• Drive end-to-end process alignment across sales, marketing, and customer success to support a seamless and successful customer journey that optimizes sustained revenue growth.
• Build, lead, and develop a high-performing team, actively developing and supporting key talent to optimize delivery against business needs.
• Foster a culture of continuous improvement, accountability, and collaboration in achieving team and business goals.

About You:

7+ years of progressive experience in operations, sales operations, commercial strategy, or related functions within SaaS or technology-enabled businesses. 5+ years of people management experience, including building and leading cross-functional teams, setting operating cadences, and developing talent. Demonstrated success designing, scaling, and governing enterprise-grade operating processes for commercial organizations; proven ability to drive measurable improvements in efficiency, quality, and outcomes. Advanced proficiency in data analytics, visualization, reporting, and BI platforms; experience establishing standardized metrics, dashboards, and data governance for executive decision support. Track record of leading