Director, Digital Workplace Services IT Infrastru

Director Of Digital Workplace Services

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The Information Technology (IT) group at KLA is involved in every aspect of the global business. IT's mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.

We are seeking an experienced Director of Digital Workplace Services to lead the strategy, delivery, and operations of modern workplace technologies and global support services. This role is responsible for creating a seamless, secure, and productive digital experience for employees across the organization. The ideal candidate will combine technical expertise with strong leadership and customer centric skills to drive innovation, optimize support models, and ensure high levels of customer satisfaction.

Key Responsibilities:

• Lead the strategy and operations of global digital workplace services, oversee the management of workplace technologies, end-user devices, IT customer support, global PC logistics, and the development and optimization of solutions and support processes.
• Oversee workplace technologies such as Unified Communications (Teams, Zoom), conferencing rooms, Intune, Office 365, AV systems, and related platforms.
• Lead Global ServiceNow platform (ITSM, ITOM, CSM) across IT and company.
• Develop and implement streamlined IT support models (both on-site and remote) along with modern IT solutions to proactively resolve technical issues, enhance productivity, and boost customer satisfaction.
• Partner with IT stakeholders and external vendors to keep workplace environments up to date and compliant.
• Drive continuous improvement initiatives to optimize productivity and monitor customer experience metrics.
• Foster a culture of innovation, collaboration, and continuous learning within the team.
• Champion user-centric design and accessibility in digital tools and service process.
• Manage relationships with technology vendors and service providers.
• Develop and control budgets for digital workplace initiatives and support operations.

Preferred Qualifications:

• 10+ years of leadership experience in enterprise IT workplace technologies, global operations, and large-scale IT support teams, including offshore operations and vendor management.
• Experience in leading IT service management and technology modernization for large scale enterprise organizations (15K+ users).
• Proven track of record in providing secure, reliable, and scalable digital workplace systems and services.
• Exceptional leadership, communication