Desktop Support Specialist Sr

Desktop Support Specialist Sr

This is an onsite position located at the University of Michigan School of Dentistry, 1011 North University Ave, Ann Arbor, MI 48109. Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment.

The School of Dentistry's Dental Informatics IT department is seeking an experienced Senior Desktop Support Specialist to join our Help Center team. You will deliver tier 2 & 3 support for a broad array of technology needs serving faculty, staff, researchers, and clinical teams across education, research, patient care, and administration. You'll be part of a mission-focused group advancing the School's commitment to innovative dental education and service. You will report to the IT Help Center Supervisor. You will work fully on-site at the School of Dentistry in Ann Arbor, MI, between 7:30 am and 5:30 pm, Monday-Friday. Occasional evening or Saturday support may be required.

As a senior Desktop Support Specialist, you'll be a go-to expert for resolving advanced technology issues across our clinical, research, educational, and administrative areas. You'll manage device upgrades, troubleshoot critical incidents, guide team improvements, and ensure operational compliance and security. Working closely with colleagues and campus partners, you'll drive service excellence and support a positive user experience every day. Some of the key ways you'll do this:

• Serve as the lead resource for complex IT troubleshooting, resolving issues that impact critical operations, and ensuring prompt, effective solutions.
• Champion lifecycle activities for computing devices, from configuration and deployment to upgrades and documentation.
• Foster collaboration across teams by mentoring peers, sharing best practices, and delivering technical guidance and training.
• Advocate for and implement robust security protocols and compliance standards to protect sensitive institutional data.
• Contribute to service enhancements and process improvements by analyzing support metrics, identifying trends, and recommending actionable solutions.

Required Qualifications:

• Bachelor's degree in IT, Computer Science, or related field or an equivalent combination of education and experience.
• 3+ years of progressive technical support experience in a multi-user environment supporting Windows, MacOS, iOS, and networked systems.
• Demonstrated expertise in advanced troubleshooting and resolution of technical incidents, systems integration, and support for mission-critical computing systems, applications, and networks.
• Experience coordinating and supporting the deployment, upgrade, and lifecycle management of computing hardware and software, and actively contributing to process and technology change initiatives.
• Experience collaborating with vendors, IT leadership, and cross-functional teams on technology and compliance initiatives.
• Proficiency with security best practices, business continuity, and regulatory requirements.

Benefits:

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

• Paid time off for vacations, holidays, sick time, season days, and paid parental leave.
• A retirement plan that provides two-for-one matching contributions after the first year of employment.
• Many choices for comprehensive health insurance.
• Life insurance.
• Flexible spending accounts for healthcare and dependent care expenses.
• Work-life programs to strengthen a workplace culture that supports personal and family life, including child care, elder care, lactation resources, and mental and emotional health services.

Job Opening ID: 274123

Working Title: Desktop Support Specialist Sr

Job Title: Desktop Support Specialist Sr

Work Location: Ann Arbor Campus Ann Arbor, MI

Modes of Work: Onsite

Full/Part Time: Full-Time

Regular/Temporary: Regular

FLSA Status: Nonexempt

Organizational Group: School Dentistry

Department: DENT Informatics

Posting Begin/End Date: 2/17/2026 - 3/03/2026

Salary: $61,000.00 - $79,000.00

Career Interest: Information Technology