Desktop Support Specialist

Desktop Support Specialist

We are seeking a skilled Desktop Support Specialist to provide technical assistance and ensure the smooth operation of our IT systems. This role involves supporting end-users, maintaining hardware and software, and ensuring system security across the organization.

Key Responsibilities:

• Provide Tier 1 and Tier 2 support for desktops, laptops, and peripheral devices.
• Install, configure, and troubleshoot Windows operating systems and related applications.
• Manage and support Microsoft Office 365 applications, including Outlook, Teams, and OneDrive.
• Administer Active Directory for user account creation, password resets, and group policy management.
• Perform hardware diagnostics, repairs, and upgrades for desktops, laptops, and printers.
• Install and maintain antivirus software and ensure endpoint security compliance.
• Assist with software deployments, updates, and patch management.
• Document support activities and maintain accurate asset inventory records.
• Provide excellent customer service and communicate technical solutions clearly to non-technical users.

Requirements:

• Strong knowledge of Windows OS (Windows 10/11) and Microsoft Office 365 suite.
• Experience with Active Directory administration and user management.
• Familiarity with antivirus solutions and endpoint security best practices.
• Hands-on experience with hardware troubleshooting and software installation.
• Excellent problem-solving skills and ability to work independently or as part of a team.

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