Data Center Support Engineer

Data Center Support Engineer

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Peckham Inc. - Data Center Support Engineer

SUMMARY

The Data Center Support Engineer is responsible for the operational support of Enterprise Data Center and Infrastructure Systems for all Peckham locations and facilities. This includes performing direct systems support, team design and project participation, and coordination responsibilities with peer Peckham IT staff, contractors and vendors. This position works closely with the Peckham IT Network team and other Peckham IT service areas. This position reports to the Network and Data Center Infrastructure Data Center Engineer Coordinator.

MAIN DUTIES AND RESPONSIBILITIES

Responsible for deploying, administration, maintenance, monitoring and reporting of assigned Peckham Data Center and Enterprise Infrastructure Systems, including:

• Compute Equipment (Server Hosts, Server Host Chassis, Host Appliances)
• Data Storage Equipment (SAN storage, NAS Storage, vSAN storage)
• Virtual Hypervisor Software
• Virtual Guest Virtual Machines
• Cabinet, Rack and Power (UPS, PDU, Batteries, Fiber and Cabling, Environmental Monitors, etc.)

Maintain required licenses and support renewals through manufacturers and third-party providers for Enterprise Data Center and Infrastructure Systems, including:

• Cabinet, Rack and Power
• Compute Equipment
• Data Storage Equipment
• Virtual Hypervisor Software
• Virtual SAN Software
• Backup and Imaging Software
• Network Equipment (Route, Switch, Firewall)

Maintain high level server and network documentation used for maintaining and support of all Enterprise Data Center supported systems.

Coordinate with vendors, Peckham Business Lines and Peckham IT staff for project scheduled and unscheduled maintenance of Enterprise Data Center Systems for all Peckham facilities.

Perform Peckham IT Department hardware and software quoting and procurement tasks including communication with technology vendors, documentation of purchases, documentation of licenses and maintaining inventories of Peckham IT technical supplies.

Perform Peckham Data Center and Enterprise system tasks as assigned, including creation of VMWare virtual machines, server configuration, and hardware maintenance.

OTHER DUTIES AND RESPONSIBILITIES

Participate in, and support, Peckham IT Department projects and initiatives with fellow service area staff.

Utilize and support network monitoring, logging, and scanning systems.

Utilize Peckham IT departmental management and change control systems.

Attend training and maintain certifications as necessary to develop, demonstrate and maintain skills and support Peckham client contracted-services requirements.

Provide Peckham IT Department management with timely status and reporting information as assigned within areas of responsibility.

Maintain and adhere to the Peckham organizational standard practices and policies.

Produce, update and maintain Peckham Information Technology Department procedures, policies and documentation.

Perform knowledge transfer and mentoring for Peckham IT Department staff.

Comply with the Peckham organizational privacy and security policies.

Participate in after-hours support and project work along with on-call rotations as necessary and assigned.

Maintain safe and clean work environment

Promote Peckham's vision values and services to all customers and stakeholders

Assist in maintaining organizational wide quality standards

Other related duties as assigned

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM QUALIFICATIONS

Three years' experience in information technology or related field.

Multi-vendor experience with Data Center Hardware Compute technologies and associated software and management tools.

Multi-vendor experience with Data Center SAN/Storage technologies and associated software and management tools.

Multi-vendor experience with Data Center hypervisor technologies and associated software and management tools.

Multi-vendor and multi-technology Operating System Deployment, BIOS-level software Deployment, and Patch Management.

Multi-vendor experience with Data Center power, power-backup systems, environmental systems and associated software and management tools.

Basic understanding of enterprise local and wide area networking.

Must be a U.S. Citizen due to government contracts and federal security clearance

PREFERRED QUALIFICATIONS

Bachelor's degree in computer science, information systems or related field, or equivalent progressive job experience and responsibilities.

Experience with Microsoft Windows server, network and cloud computing technologies

Experience with VMWare virtual computing technologies

Experience with Veeam and BackupExec backup technologies

Experience with Dell server and storage technologies

TRAVEL

Peckham has Michigan data center facilities located in Grand Rapids, Lansing, Charlotte and Flint. Regional travel in these areas is required to perform the job duties of this position.

Peckham has data center facilities in Phoenix, Arizona. Regional travel in these areas is required to perform the job duties of this position.

PHYSICAL DEMANDS

The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

Peckham is an equal opportunity employer EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATION FOR APPLYING NOTICE

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:

Click HERE and you will be directed to the ILRU Directory to find an agency in your area that can assist you

Click HERE and you will be directed to the American Jobs Center (AJC) finder to locate a center near you

Email us at careers@peckham.org

Call us at (517) 316-4000

Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)

Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Business Line: Peckham IT

Location: Lansing, MI

Worker Sub-Type: Staff Member