Customer Support Rep/ntl Acct

Job Opportunity At S.P. Richards Company

S.P. Richards is an Equal Opportunity Employer and fully subscribes to the principles of Equal Employment Opportunity. The company ensures that all applicants and employees are considered for hire, promotion and job status, without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, veteran status, disability, or any other characteristic protected by law.

Summary: Provide customer service to regional and local accounts. Work with the accounts' corporate/regional/inside offices facilitating purchasing, delivery, billing, and general inquiry.

Location: Grand Rapids, MI

Essential Duties And Responsibilities

Field incoming customer support requests via phone and ServiceNow workflow

Facilitate quotes for non-stock special orders, delivery & set-up orders, and large volume orders

Answer product related questions and provide information from manufacturers

Order entry

Facilitate returns and follow up on credits

Fulfill customer requests for proof of delivery or invoice/credit copies

Provide sales support to Jan/San field and IAM teams

Provide information to SPR branches regarding various programs and their service requirements

Competencies

Communication

Customer Focus

Decision Making/Judgment

Delivers Results

Productivity

Quality

Teamwork

Work Environment/Safety

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Associates degree preferred or equivalent combination of education and experience.

Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills: Microsoft Word and Excel, E-mail

Supervisory Responsibilities: This job has no supervisory responsibilities.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the environment is moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to sit; use hands and fingers to handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to