Customer Support

Job Opportunity In Lansing

This position is located in Lansing! This person will be required to answer calls quickly and assist customers with their needs. These customers will be calling about insurance questions, what products they are eligible for, what costs will look like, etc. Someone with Medical / Insurance customer service experience would be a perfect fit, but it is not necessary. Hours are 8:30 to 5pm and 8:30-4:30pm on Fridays.

Daily Job Duties:

• Will coordinate the schedule for the clinical staff.
• Will verify insurance information and obtain the necessary authorizations and referral forms.
• Will process the orders in the computer system along with maintaining a current status on orders to be processed.
• File customer orders.
• Will discharge patients promptly and courteously and file medical records.
• Will prep all doc's for imaging as well.
• Keep in mind that patients are of all ages and this location specializes in Prosthetic, Orthopedics, and Mastectomies. They do have scheduled appointments but a lot of walk-ins. Average, 30 per day.
• 50/50 phone work, answering, scheduling, verification, ordering, VS clerical duties.

Skills: CSR, Customer Service, customer service representative, computer skills, medical, insurance, sales, call center, retail, store

Qualifications: Must haves for long term opening:

• Smiley, friendly, bubbly, extrovert.
• Dealing with stressful situations: upset patients, right when they walk in the door. 20% of patients. Sick, stress out, mentally challenged people.
• Ability to provide customer service to patients and make them feel welcomed.
• Ability to have a thick skin due to some of the conversations being difficult or with people that are generally unhappy.
• Ability to learn the software system so basic computer skills are in order.
• Reliable and solid attendance.

Nice to Haves:

• Medical or Insurance verification customer service experience. Big Plus!!!
• Anyone who has worked in the DME industry would be great.
• Face to face customer service experience is a BIG plus because that can be harder to handle compared to over the phone.

Pay and Benefits: The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Lansing, MI.

Application Deadline: This position is anticipated to close on Sep 5, 2025.