Customer Service Specialist 2 - Health

Customer Service Specialist 2 - Health

The Customer Service Specialist 2 - Health under general supervision, performs clerical duties including: typing, answering the telephone, preparing correspondence, and completing various forms and paperwork. Schedule meetings, conference calls, and training groups. Maintain files and records. Code data for input for electronic data processing; inputs and retrieves data using computers. Track project milestones as directed by the Team Leader. Follow local and state policy on confidentiality. Issue Customer Satisfaction Surveys. Conduct client registration, data entry for billing, Order general office supplies, inventory capital assets. Navigate clients through the services area; Maintain a current contact list for community resources and stakeholders.

Knowledge of the principles, practices, methods, literature review, and new developments for relevant programs; the principles and practices of administration as they apply to the promotion of and coordination of programs and services in the area of specialization; and the methods of determining community and client needs and resources in the area health promotion; and current research methodology in the areas of program planning, evaluation, and monitoring. The ability to gather information on service programs and operations and to analyze and evaluate service data for compliance with contract terms: interpret local, state, and federal laws, regulations, and ordinances and to resolve agency problems; and prepare detailed written reports of finding, conclusions, and recommendations and to express ideas effectively both orally and in writing.

Minimum Qualifications: Associate's degree or equivalent coursework, with specialization in Public Administration, Business Administration, Management, Accounting, Human Resources, Finance, or a related field preferred. OR High School diploma and two (2) years high volume customer service experience.

Evaluation Plan: Interview: 70% + Evaluation of Training, Experience & Personal Qualifications: PASS/FAIL (30%) + Total of Interview and Evaluation T.E.P: 100% Additional points may be awarded for: Veteran Points: 0 – 15 points + Detroit Residency Credit: 15 points

Employment Benefits: The City of Detroit offers a competitive and comprehensive employee benefit package. Benefits include, but are not limited to the following: HEALTH: Medical - Eligible for hospital, surgical, and prescription drug benefits. Dental Vision INSURANCE: Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent. Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement. PAID TIME OFF: Sick Leave Vacation Holidays OTHER LEAVE BENEFITS: The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave. RETIREMENT BENEFITS: City Employees Retirement System As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after: Completion of thirty (30) years of service; At age sixty (60) if you have at least ten (10) years of service, or At age sixty-five (65) with eight (8) years of service. In the event of disability, other eligibility rules apply); An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service; Employees are vested after ten (10) years of service, regardless of age. ADVANCEMENT OPPORTUNITIES: Employees have many opportunities for growth and career advancement throughout all City departments and divisions.

Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit.

Employer: City of Detroit Address: Coleman A. Young Municipal Center 2 Woodward Ave ste 316 Detroit, Michigan, 48226