Customer Service Representative

Customer Service Representative

Location: Portage, MI

Hours/Schedule: Monday - Friday; 10:30am-7pm

Type: Contract

Responsibilities:

• Answers incoming requests through a multichannel system which include but are not limited to inbound phone and inbound email order entry, order status and trouble shooting of products.
• Follow standardized process to ensure 100% quality for all orders.
• Accountable for all record-keeping as appropriate and in accordance with Stryker specifications.
• Understands, interprets and explains detailed information of printed material and processes.
• Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.
• Maintain continual positive attitude, builds relationships and fosters teamwork.
• Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required.
• Flexibility in responding to new and rapidly changing situations and environment.
• Demonstrates an understanding of how decisions impact customers and markets.
• Participates in the creation and continuous improvement of standardized work.

Requirements:

• High school diploma or equivalent required.
• 0-2 years relevant experience required.
• Prior understanding of customer service and order entry preferred.

Benefits:

System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.