Customer Service Representative

Mortgage Customer Service Representative

The Mortgage Customer Service Representative handles inbound calls related to homeowners insurance, assisting borrowers, agents, and financial institutions with payment and coverage inquiries. The role requires multitasking across systems, accurate documentation, and professional problem-solving to meet service standards.

What You'll Do:

• Handle approximately 35–45 inbound calls daily, averaging 11–14 minutes per call
• Respond to insurance servicing inquiries related to homeowners insurance
• Assist borrowers, insurance agents, and financial institutions with payment and coverage questions
• Navigate multiple systems to research and accurately document each call
• Deliver prompt, professional, and accurate service to meet internal and external standards
• Apply strong problem-solving and resolution skills to address customer concerns
• Maintain professionalism and efficiency across all interactions

What You Bring:

• Minimum of 1 year of recent customer service experience (call center preferred; front desk/admin experience acceptable)
• Proficiency in using a Windows PC and navigating software systems
• Typing speed of at least 35 words per minute
• Strong verbal and written communication skills for phone and email interactions
• Stable internet connection for remote training and work
• Reliable transportation for potential onsite needs
• Nice to Have: 2+ years of call center experience
• Experience in insurance or mortgage services

Schedule & Training:

• Contract to Hire
• Work Setup: Onsite during Training then Hybrid (2 days onsite; 3 days WFH)
• Start Date: October 29, 2025
• Shift for Training: 9:30AM - 6:00PM
• Location: 700 Tower Drive, Troy, Michigan, 48098
• Available Shifts after Training: (Monday - Friday)
• 10:30AM - 7:00PM
• 11:30AM - 8:00PM

Pay and Benefits:

Pay: $17/hour

Medical, dental, and vision insurance

401(k) retirement savings plan

Life and disability insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

The pay range for this position is $17.00 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

This is a hybrid position in Troy, MI. Application Deadline: This position is anticipated to close on Oct 17, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.