Customer Service Representative - Remote Eligible

Customer Service Representative

This is a remote role operating from Monday to Friday, requiring availability during EST hours, from 8:00 AM to 4:30 PM. As a Customer Service Representative, you will play a crucial role in supporting our sales operations by utilizing various portals to retrieve client information and working with Oracle for order entry. You will monitor client portals for purchase order approvals and match them to existing orders to close them out. Your efforts will directly support the Sales Representatives in the Tennessee market.

Responsibilities:

• Utilize various portals to pull client information and perform order entry in Oracle.
• Monitor client portals for purchase order approvals and match them to existing orders.
• Provide customer services related to sales, promotions, installations, and communications.
• Maintain good customer relations and resolve customer claims and complaints effectively.
• Develop organization-wide initiatives to inform and educate customers proactively.
• Respond to customer surveys by developing improvement plans.
• Perform tasks within well-defined procedures and guidelines.

Essential Skills:

• Minimum of 2 years' experience in customer service or a related field.
• Proficiency in order entry and data entry with high accuracy.
• Ability to multitask and work independently in a remote setting.
• Experience with Oracle or ERP systems.

Additional Skills & Qualifications:

• Ability to build relationships with the team remotely.
• Experience working with a shared inbox and processing 10-15 orders daily.

Why Work Here?

Join a growing team and seize the opportunity to work remotely while getting your foot in the door with a reputable company. Enjoy comprehensive benefits including 8 sick days, vacation time, a generous 401K match program, medical, dental, vision, and life insurance, and yearly company bonuses based on performance.

Work Environment:

This is a remote role requiring a quiet workspace and reliable internet. Although the team operates remotely, there is a strong emphasis on teamwork, with regular communication via chat and on-camera meetings, fostering a collaborative environment.

Job Type & Location:

This is a Contract position based out of Portage, MI. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully remote position.

Application Deadline:

This position is anticipated to close on Dec 29, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.